Jami Denmark
Airway Heights Corrections Center Office Assistant 3
10612 S Kiesling Spokane,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the Education Navigator position within the DOC environment. Ready to help our team achieve Community Colleges of Spokane goals. Strong belief in equity and access for each Incarcerated Individual. Experience in OMNI, IDOC, ACCESS, CTCLink, PeopleSoft, GED Manager and Person Vue. Responsible for a variety of complex clerical assignments using knowledge and experience specific to the program at AHCC. Support services include the exercising independent judgement interpreting and applying rules and regulations, developing and maintaining computer databases, class building, enrollment and management of FTE's.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Office Assistant 3
Airway Heights Corrections CenterA
Airway Heights, WA
09.2019 - Current
- Successfully graduated DOC CORE training.
- Excellent understanding of DOC Policies and Chain of Command.
- Accurate management of class cohorts due to the Pandemic. Awarded DOC Staff of the Quarter in 2020 for scheduling, class management, collaboration with counselors to maintain equity and access for students and following State and DOC Guidelines.
- Proficient in OMNI, IDOC, ACCESS, CTCLink, PeopleSoft, CASAS, WABERS, TOPSPRO and GED Manager.
- Maintain DOC and student databases.
- Onboarding of new faculty and staff.
- Knowledge of department purchasing, travel, reconciliation of accounts and Perkins Grants.
- Strong understanding of MicroSoft programs.
- Management of DOC callout system.
- GED Certified Testing Proctor.
- CASAS Certified Testing Proctor.
- Networking and coaction among DOC staff, counselors and SBCTC to promote a successful re-entry into our community for our Incarcerated Individuals.
Resident Relations, Executive Sales Assistant/Move Coordinator
Touchmark On The South Hill
Spokane, WA
03.2016 - 06.2019
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for committee meetings and staff events.
- Successfully led key projects that resulted in improved census.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Acted as a liaison between Residents, Skilled Nursing, Assisted Living, Independent Living, Social Workers and Resident's Families.
- Developed patient care plans including assessments, evaluations and recommendations for residents while maintaining a high degree of confidentiality.
- Communicated effectively between residents, Social Workers and families to help navigate through levels of care.
- Researched issues and made quick effective decisions to ensure efficient resolutions.
Personal Caregiver/Certified Nursing Assistant
Patricia Woodard
Spokane, WA
02.2002 - 12.2015
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Provided care to patient throughout lifespan while maintaining confidentiality and integrity of the patient.
- Collaborated with physicians to design at-home medication guidelines and educated patient and family on correct medication administration.
- Kept abreast of advances in medicine and treatment.
- Provided love and quality of life.
Client Transaction Specialist
Principal Financial Group
Spokane, WA
03.1998 - 03.1999
- Implemented 401K contributions with extreme accuracy.
- Delivered a high level of service to clients to both maintain and extend the relationship for future business opportunities.
- Offered exceptional customer service to differentiate and promote the company brand.
- Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
- Informed financial decisions by analyzing financial information to forecast business, industry or economic conditions.
- Worked within company software to compile and review information with pivot tables and charts.
- Accurately calculated refunds and disbursement.
Residential Property Manager
Kiemle & Hagood
Spokane, WA
03.1994 - 01.1998
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Oversaw management of eighteen properties while providing general service to tenants.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Assisted clients in leasing of homes, retail and entertainment space.
- Wrote contract documents, purchase agreements and closing statements.
Education
No Degree -
Spokane Community College
Spokane, WA 08.1992 - 05.1995
High School Diploma -
Freeman High School
Rockford, WA 08.1988 - 06.1991
Skills
Spreadsheet management
Self Motivated
File and data archiving
Office management
Knowledge of a variety of computer programs
Team Bonding
Scheduling
DOC Callout Management
Database Management
Student management
Test Proctoring
DOC Policies
State Regulations
Networking
Certification
GED Test Proctor
Timeline
Office Assistant 3
Airway Heights Corrections CenterA
09.2019 - Current
Resident Relations, Executive Sales Assistant/Move Coordinator
Touchmark On The South Hill
03.2016 - 06.2019
Personal Caregiver/Certified Nursing Assistant
Patricia Woodard
02.2002 - 12.2015
Client Transaction Specialist
Principal Financial Group
03.1998 - 03.1999
Residential Property Manager
Kiemle & Hagood
03.1994 - 01.1998
No Degree -
Spokane Community College
08.1992 - 05.1995
High School Diploma -
Freeman High School
08.1988 - 06.1991