Caitlin Gothreau
Shelton
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
10
10
years of professional experience
Work History
Office Assistant 3
Washington State Corrections Center
07.2025 - Current
- Provided administrative support
- Collaborated with various departments to facilitate communication and enhance operational effectiveness.
- Maintained accurate records and files, ensuring compliance with state regulations and policies.
- Assisted in the development of office procedures to improve efficiency and streamline operations.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Business Office Manager
Bainbridge Senior Living
01.2023 - 07.2025
- Providing excellent customer service to residents and family members by greeting, maintaining relationships and meeting needs to the best of my ability
- Working alongside the executive director to support the care of residents
- Assist receptionist in answering phone lines promptly and appropriately, transferring calls to different departments or communicating messages from caller to staff and/or residents
- Answer phone calls directed to the business office, handling inquiries regarding billing, move in/move outs, financial questions, concerns, events, outside facility contracted work and events
- Monitor staff timecards by ensuring missed punches were captured in a timely manner, and input PTO requests
- Mediate and resolve family concerns and resident needs via phone call or email
- HR coordination between home office and facility in regard to credentialing, onboarding and other employee hiring items
- Oversee facility ordering through monthly spend tracker, coordinate with suppliers, and maintain package deliveries
- Supervise the housekeeping department and maintain scheduling, inventory and cleaning schedules; supervise the front office as well
- Responsible for monthly insurance billing and ancillary billing, bank deposits, reconciling petty cash, aging report, credit card reconciliation, reviewing invoices and maintaining appropriate filing for finances
- Coordination for new admissions, including but not limited to, paperwork, mailboxes, pendants, keys, room preparation, tours and introductions.
Receptionist
Bainbridge Senior Living
08.2021 - 01.2023
- Provided excellent customer service to residents and family members by greeting, building a trusting relationship and meeting needs to the best of my ability
- Answered phone lines promptly and appropriately, transferring calls to different departments or communicating messages from caller to staff and/or residents
- Ensured lobby was presentable and clean throughout the day
- Conducted multiple tours within the facility
- Studied and maintained extensive knowledge of facility, including knowledge regarding financial options
- Assisted in respite room set up which included moving furniture and directing housekeeping and/or maintenance in room set up needs
- Responsible for keeping track of and stocking supplies when deliveries would arrive
- Delivered packages (and newspapers) to proper residents and/or departments
- Created newsletter via Constant Contact weekly and maintained contact list within website.
Barista (Assistant Manager)
Safeway
07.2017 - 05.2021
- Originally hired as a barista in 2017, where I was later trained and promoted to a lead barista and a trainer
- In late 2019/early 2020 I was trained and promoted to assistant manager
- Provided excellent customer service by being able to welcome and greet customers as they entered, while also accommodating other customer orders and/or questions
- Maintained product availability and placement, along with the cleanliness of the store to upkeep a welcoming environment
- Consistently produced high quality drinks and food orders in an efficient and quick manner, while still being able to make connections with the customers
- Studied and retained a knowledge of all available drink, food and merchandise available, including constant additions in upcoming seasonal releases
- This served as an easy way to be able to answer a customer inquiry or help them find something that suited their needs
- Maintained inventory of the store, being able to spot items low in stock or recognize an increase in purchases
- This included keeping track of weekly and/or monthly sales and using that information to order or order ahead to be able to meet customer demands
- Periodically conducted seasonal store meetings with the district manager and/or store manager where we discussed plans to increase sales, team building and continued focus on the customer experience
- Included weekly conference calls where questions were asked to assess sales or any upcoming promotions
- Train and mentor, any new or current employees
- Ability to efficiently coach to improve performance and overall quality of customer service or product
- Handled any schedule conflicts or callouts and produced schedules through a bidding system.
Courtesy Clerk
Safeway
07.2016 - 07.2017
- Provided excellent customer service by answering customer inquiries or meeting their needs by locating product
- Assisted customers in carrying out their groceries or returning carts after use
- Maintained a general cleanliness of store to create a welcoming environment for customers to shop in.
Education
High School Diploma -
Olympic High School
Bremerton06-2013
Skills
- Office Administration
- Problem Solving
- Time Management
- Client Relations
- Multitasking
- Customer Service
- Excellent Communication
- Onboarding and Orientation
- Continuous Improvement
- Idea Development and Brainstorming
- Data entry
- Front office management
Timeline
Office Assistant 3
Washington State Corrections Center
07.2025 - Current
Business Office Manager
Bainbridge Senior Living
01.2023 - 07.2025
Receptionist
Bainbridge Senior Living
08.2021 - 01.2023
Barista (Assistant Manager)
Safeway
07.2017 - 05.2021
Courtesy Clerk
Safeway
07.2016 - 07.2017
High School Diploma -
Olympic High School