Khadiyah McKnight
Arlington,TX
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Ability to work well both independently and in a team environment. Takes great pride in completing a job with accuracy, proficiency and effectiveness. Proficient with PeopleSoft, PeopleSoft HRMS, Human Resource Information Systems (HRIS), General Recruiting Systems (GRS), ATS, Payroll systems; including ADP, Kronos and Labor Management Systems.
Overview
17
17
years of professional experience
Work History
Defined Contributions Representative I
FIDELITY INVESTMENTS
04.2022 - Current
- Handles large volumes of inbound calls mostly remotely average of 50+ calls daily
- Met all metrics established to track Key Performance Indicators
- Conducted complex withdrawals, exchanges and rollovers for various 401k plans
- Utilized extreme caution by securing all accounts and preventing fraudulent transactions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
Human Resources Coordinator
The Ritz-Carlton, Dallas
01.2015 - 09.2020
- Assisted with review of 100's of applications, selection and interviewing of employment candidates.
- Extended official employment offers for both managerial and hourly candidates
- Completed background checks, onboarding and drug screens.
- Orchestrated monthly New Hire Orientation as well as Annual Employee Gala for 800 attendees and quarterly employee recognition events.
- Met and exceeded recruiting and time to fill goals.
- Coordinated career fairs and university outreach events to build a pipeline of future talent for the organization.
- Maintained up-to-date knowledge of industry trends and employment legislation changes to ensure compliance within all aspects of human resources operations.
- Devised hiring and recruitment policies for 400+ employee company.
General Accountant/Paymaster
The Ritz-Carlton, Dallas
02.2010 - 01.2015
- Processed payroll for 400+ employees with minimal errors
- Trained new management on timekeeping processes and procedures
- Processed off-cycle corrections and edits to payroll, as necessary
- Assisted Accounts Payable processing invoices for payment
- Implemented new processes to streamline tip distribution.
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
Accounts Receivable Clerk
The Ritz-Carlton, Dallas
08.2007 - 02.2010
- Prepared invoices for conferences and major events, many over seven figures.
- Assisted Accounts Payable processing invoices for payment.
- Made corrections and/or adjustments to guest folios.
- Balanced several General Ledger accounts daily.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
Associates of Science Degree - Accounting
BRYANT AND STRATTON COLLEGE OF BUFFALO
Buffalo, NYAssociates of Arts Degree - Business Administration
RICHLAND COLLEGE OF DALLAS COUNTY COMMUNITY COLLEGE DISTRICT
Dallas, TXSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- High-volume call centers
- Computer Skills
- Call center experience
- Complaint Handling
- Escalation Handling
- Building rapport
- Live chat support
- Customer Focus
Affiliations
Notary Public, State of Texas
Commission #13272332-9 Expires 10/2024
Timeline
Defined Contributions Representative I
FIDELITY INVESTMENTS
04.2022 - Current
Human Resources Coordinator
The Ritz-Carlton, Dallas
01.2015 - 09.2020
General Accountant/Paymaster
The Ritz-Carlton, Dallas
02.2010 - 01.2015
Accounts Receivable Clerk
The Ritz-Carlton, Dallas
08.2007 - 02.2010
Associates of Science Degree - Accounting
BRYANT AND STRATTON COLLEGE OF BUFFALO
Associates of Arts Degree - Business Administration
RICHLAND COLLEGE OF DALLAS COUNTY COMMUNITY COLLEGE DISTRICT
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