Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Onan Amador

Winter Park,FL

Summary

Innovative and detail-oriented technician with a robust background in advanced maintenance, troubleshooting, and customer service. Passionate about leveraging technical expertise and military precision to enhance team environment based performance and reliability at any given circumstance. Committed to driving excellence and eager to contribute my skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deployed Support Specialist

Apex Systems
08.2024 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed and configured operating systems and applications.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Diagnosed and troubleshot hardware, software and network issues.

Administrative Assistant

Prime Flight
05.2024 - 08.2024
  • Maintain accurate records of fueling transactions
  • Monitored help desk ticketing system queues for incoming requests from customers.
  • Repaired, set up and troubleshot printers and other peripheral devices.
  • Utilized Active Directory to create user accounts and manage permissions on the local network.
  • Maintained and administered computer networks and related computing environments.
  • Maintained and administered computer networks and related computing environments.

Customer Service Associate

Total Package Car Wash
10.2023 - 05.2024
  • Provided excellent customer service by handling vehicles with care and ensuring cleanliness inside and out.
  • Worked with a team to maintain the location’s appearance and cleanliness.
  • Operated and maintained company pressure washers and performed basic preventive maintenance..
  • Managed inventory of cleaning supplies and reported low levels to management.
  • Coordinated with team members to ensure efficient workflow and task completion.
  • Initiated a customer feedback system that led to a 15% increase in customer satisfaction scores.

Security Officer

Hilton
03.2023 - 09.2023
  • Performed periodic and random inspections of the building and grounds, protecting property from theft, vandalism, fire, and accidents.
  • Maintained inspection reports and records, advising management of deficiencies and needed corrective actions.
  • Investigated security incidents, accidents, suspicious activities, safety, and fire hazards, preparing comprehensive reports.
  • Patrolled the interior and perimeter of the resort to observe and identify potential security and safety risks.
  • Provided guidance on security-related matters to staff and guests.
  • Conducted internal audits and self-inspections to ensure compliance with security policies.
  • Developed and conducted security training programs for new hires, improving overall team readiness

HIMARS Section Chief

United States Marine Corps
02.2019 - 02.2023
  • Operated and maintained the High Mobility Artillery Rocket System (HIMARS), ensuring mission readiness and operational efficiency.
  • Conducted preventative and corrective maintenance on vehicles and equipment valued over $10 million.
  • Coordinated with infantry and tank units to support tactical and mission objectives.
  • Trained and supervised team members on HIMARS operations, safety protocols, and best practices.
  • Deployed overseas, including assignments in Japan, to support international military operations and exercises.
  • Maintained and operated secure communication equipment, ensuring reliable and secure communications during operations.
  • Performed reload operations within guidelines of the standard operating procedures.
  • Maintained accurate records and organized technical documents for quick retrieval
  • Implemented a new preventive maintenance schedule that reduced equipment downtime by 20%.

Education

Associate of Science - Aviation Management

Polk State College
Lakeland, Florida
07-2024

Junior Leader Development Program
Camp Pendleton
02-2020

High School Diploma -

Tenoroc
Lakeland, Florida
05-2017

Skills

  • Risk Management
  • Conflict Resolution
  • Leadership
  • Quality Control Analyst
  • Schematics and Technical Manual
  • Installation and Functional Testing
  • Coaching/Mentoring
  • Logistics and Inventory Management
  • Splunk
  • Microsoft Office
  • Spreadsheet
  • Redbird Simulator
  • Simulator Operation
  • Technical Documentation

Certification

  • Secret Clearance | Active
  • CompTIA Security+ | DoD 8570 | IAT II
  • CCNA Course 1&2 Completed
  • NAVSEA Approved 120-hour ammunition and explosive ordinance driver training course.
  • Defensive driving fundamentals
  • U.S. Government Incidental Motor Vehicle Tactical License [7 Ton].
  • Hazardous materials and air brakes endorsement.
  • Private Pilot Liscense  


Languages

English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Deployed Support Specialist

Apex Systems
08.2024 - Current

Administrative Assistant

Prime Flight
05.2024 - 08.2024

Customer Service Associate

Total Package Car Wash
10.2023 - 05.2024

Security Officer

Hilton
03.2023 - 09.2023

HIMARS Section Chief

United States Marine Corps
02.2019 - 02.2023

Associate of Science - Aviation Management

Polk State College

Junior Leader Development Program

High School Diploma -

Tenoroc

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Onan Amador