Evalis Leal
Miami,FL
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and strong work ethic at Flanigan's Seafood Bar and Grill to enhance guest satisfaction significantly. Skilled in cash handling and guest engagement, I efficiently managed high-volume dining, achieving a notable increase in positive customer feedback. I am now in search of a part-time or full-time position in the customer service industry, I feel like over years of working this is the industry I excelled in and feel most comfortable.
Overview
4
4
years of professional experience
Work History
Server
Flanigan's Seafood Bar and Grill
12.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, and manage bills.
- Performed opening and closing duties, ensuring the dining area was prepared for shifts.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Chipotle
08.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Event Staff Member
South Beach Wine and Food Festival
02.2023 - 02.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Oversaw event operations to keep running smoothly.
- Welcomed guests to events, checked invitations, and oversaw proper entrance.
Sales Associate
Dicks Sporing Goods
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
World Famous House of Mac
02.2022 - 10.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Take-Out Server
Pincho Factory
08.2021 - 01.2022
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Offered suggestions based on customer preferences or dietary restrictions when they were unsure about what to order.
Filing Clerk
Angel Care Home Health Services Inc.
07.2020 - 01.2021
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
Education
No Degree - Nursing
Miami Dade College
Miami, FL05-2027
High School Diploma -
Coral Gables Senior High
Miami, FL05-2022
Skills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Cash handling
- Customer service
- Safe food handling
- Cleanliness standards
- Menu memorization
- High volume dining
- Suggestive selling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Flanigan's Seafood Bar and Grill
12.2023 - Current
Cashier
Chipotle
08.2023 - 10.2023
Event Staff Member
South Beach Wine and Food Festival
02.2023 - 02.2023
Sales Associate
Dicks Sporing Goods
11.2022 - 01.2023
Restaurant Hostess
World Famous House of Mac
02.2022 - 10.2022
Take-Out Server
Pincho Factory
08.2021 - 01.2022
Filing Clerk
Angel Care Home Health Services Inc.
07.2020 - 01.2021
No Degree - Nursing
Miami Dade College
High School Diploma -
Coral Gables Senior High
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