Stacie Romero
Customer Service Representative
San Pedro,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Human Resources . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Fact Finding Agent
Employment Development Department - Maximus
Remote
12.2021 - Current
- Responsible for reviewing 3-5 unemployment insurance claims daily with outstanding Wage and FS issues
- Analyzing all claimant information through Government databases to asses any gaps or discrepancies in UI claims
- Performed outreach to claimant and/or employers to obtain the necessary information, notated all info in the claim file, filled out proper government documentation and forwarded detailed notes as required to resolve the issue
- Assessing the information against requirements based on UI Code, Policies, and Procedures through the EDD database
- Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated
- Notating all actions taken on a claim clearly and thoroughly
- All other duties as assigned by management to support UI claim processing
HR Administrator
Roadex America Logistics
Carson, CA
01.2020 - 11.2020
- Oversaw hiring, staffing, and labor law compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for In-Office and Commercial drivers weekly
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Administered compensation and benefit plans such as CalSavers IRA, medical, dental and vision benefit packages.
- Provided support to employees in various HR related topics such as leaves , workers compensation, various support and resolved any issues
- Enhanced job satisfaction by resolving issues promptly, applied new perks/ benefits, organized team building activities and company-wide events designed to boost employee morale.
- Utilized Commercial driver databases such as Emodal, Trinium, Simplex, Intermodal Transmission etc
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with all COVID - 19 related protocols and tracking suspected or confirmed cases of COVID-19 in the workplace
- Updated HR databases such PAYCOM and ER files with new employee information, changes in benefits and other details.
Administrative Assistant
Roadex America Logistics
11.2018 - 01.2020
- Performed general office duties including answering multi-line phone system, routing calls , filing paperwork, delivering mail , etc
- Assisted internal staff such as Accounts payable and Human Resources with clerical and administrative needs to maximize efficiency and team productivity
- Managed office inventory and placed purchase orders to maintain adequate stock levels
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Maintained staff directory and company policy handbook for Human Resource department
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Assisted internal staff such as Account payable and Human Resources with clerical and administrative needs to maximize efficiency and team productivity
- Uploaded PODS onto Trinium and Flexport for Vendors
Member Service Representative
YMCA
06.2017 - 01.2019
- Assisted members with correcting account, service and system issues by education required forms and technical processes
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Completed training and worked effectively under high pressure client services environments
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Achieved and consistently exceeded revenue quota through product and service promotion
- Handled approximately 50 calls per day, including new sign ups, service cancellations and cross selling opportunities
- Recruited and screened qualified potential employees
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Education
El Camino College
Torrance, CA 01.2021 - Current
Skills
Customer Service
Attention to Detail
Problem-Solving
Active Listening
Leadership
Time Management
Critical thinking
Effective Communication
Dependability
Timeline
Fact Finding Agent
Employment Development Department - Maximus
12.2021 - Current
El Camino College
01.2021 - Current
HR Administrator
Roadex America Logistics
01.2020 - 11.2020
Administrative Assistant
Roadex America Logistics
11.2018 - 01.2020
Member Service Representative
YMCA
06.2017 - 01.2019