Martha Cruz
Customer Service Professional
The Bronx,NY
Summary
Knowledgeable, determined, and organized customer service professional with extensive experience in fast-paced environments. Great team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and communication. Articulate, personable and results-oriented with exemplary passion for developing relationships and growing businesses. Looking to move into the Interior Design industry and build skills needed to design and create practical, inviting, and aesthetically pleasing homes for clients.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Patient Service Facilitator
Metropolitan Center For Mental Health
05.2019 - Current
- Contemporaneous completion of progress notes, patient information and necessary documentation.
- Answer inquiries in a timely manner as well as updating patients on their case status.
- Obtain and record patient consent for requests to disclose patient and treatment details.
- Maintain patient’s privacy and ensure patients are treated with dignity and respect during consultations, meetings, and treatment.
- Review client lists daily and prioritize assignments by length of wait and risk factors.
- Daily utilization of spreadsheets to record specific requests for assignments and outreach attempts
- Adjusts to a changing work environment and adapt to related changes in workflow to meet common departmental needs and organizational goals
- Collaborated on program operations and relayed participant feedback for improvements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Apparel Associate
Global Network
01.2019 - 05.2019
- Provide customer service to vendors and customers via email and phone calls
- Communicate and track garment production times and FedEx Tracking numbers to customers and supervisors
- Document cost and garment details on Microsoft Excel and Google Spreadsheet
- Provide daily report to team on garment updates via email and phone calls
- Recruit factories for Walmart and Costco to work with on new garments
- Review and file Tech Packs which are an informative sheet that designers create to communicate with a manufacturer all the necessary components needed to construct a product
After School Program Activity Specialist
East Side House Settlement
The Bronx, NY
08.2018 - 02.2019
- Planned weekly activities schedule for assigned groups and facilitated smooth transitions for on-time arrival.
- Engaged Group Leaders in weekly lesson plan development and modeled activity facilitation to assist staff development
- Completed 15 hours of professional development each calendar year and demonstrated key competencies in taking initiative, teamwork, cooperation, preparedness, professionalism, reliability, and a willingness to continuously improve
- Maintained accurate and organized records of attendance, incident reports, and administrative paperwork to ensure program compliance and quality operations
- Resolved conflicts that arose between students by listening to complaints and finding appropriate solutions.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Organized field trips to off-site locations and handled scheduling, transportation and payments.
- Prepared facilities for operational audits and health agency inspections.
After School Program Group Leader
East Side House Settlement
The Bronx, NY
09.2017 - 06.2018
- Designed a wide variety of activities to stimulate interest, involvement and engagement of students.
- Built positive relationships with students through active listening and problem-solving skills.
- Inspected all facilities, equipment, and supplies ensuring all were accounted for and stored properly at the completion of the program
- Assisted in enrollment strategies which included outreach via phone calls to increase the number of families served by the program
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Recorded and submitted daily attendance records for children in the program
Group Leader for Summer Program
East Side House Settlement
The Bronx, NY
07.2016 - 08.2016
- Managed and led activities promoting growth in mental, emotional and educational areas to campers in first, second, and third grade
- Supervise and engage students in order to ensure safety in classrooms and during trips
- Tracked daily attendance
- Provided support to other Group Leaders by distributing supplies for activities as well as being available for additional support
Education
Associate of Arts - Liberal Arts And Sciences
Bronx Community College
The Bronx, NY 08.2016 - 09.2018
Skills
Attention to Detail
Organization and Time Management
Teamwork and Collaboration
Active Listening
Good Telephone Etiquette
Data Entry
Excellent written and verbal communication
Multitasking Abilities
Clerical Support
Timeline
Patient Service Facilitator
Metropolitan Center For Mental Health
05.2019 - Current
Apparel Associate
Global Network
01.2019 - 05.2019
After School Program Activity Specialist
East Side House Settlement
08.2018 - 02.2019
After School Program Group Leader
East Side House Settlement
09.2017 - 06.2018
Associate of Arts - Liberal Arts And Sciences
Bronx Community College
08.2016 - 09.2018
Group Leader for Summer Program
East Side House Settlement
07.2016 - 08.2016