Danielle Stephens
Queens,NY
Overview
8
8
years of professional experience
Work History
Patient Service Facilitator
Northwell Health
06.2021 - Current
- Updating and maintaining patient medical charts.
- Foster an inclusive work environment by addressing and maintaining patients needs and adapting facilitation techniques as needed.
- Deliver high-quality patient service, ensuring patients are satisfied with their visit.
- Engage in development information sessions assembled to promote vocational advancement.
- Resolve technical issues for unit.
FlexStaff Admin
Northwell Health
03.2021 - 06.2021
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Checking patients in and out for Covid-19 vaccination appointments.
Sales Associate
Hennes & Mauritz
03.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Processes and sorted inventory.
- Assisting customers via phone with online and in-store inquires.
Virgin Atlantic Lounge Staff
JFK International Airport
03.2020 - 04.2020
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Sales Associate
Ascena Retail
11.2017 - 04.2019
- Pierced patients ear lobes.
- Processed and sorted store inventory.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in monthly visual floorsets.
Teacher's Assistant
Laurelton Academy
07.2017 - 03.2018
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported special needs students by curating lessons to fit their learning style/pace.
Camp Counselor
Summer Youth Employment Program
07.2016 - 08.2016
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Chaperoning campers on field trips.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2022
Skills
- Organizational Skills
- Information Collection
- Problem-Solving
- Analytical Skills
- Facilitation Techniques
- Strategic Planning
Timeline
Patient Service Facilitator
Northwell Health
06.2021 - Current
FlexStaff Admin
Northwell Health
03.2021 - 06.2021
Virgin Atlantic Lounge Staff
JFK International Airport
03.2020 - 04.2020
Sales Associate
Hennes & Mauritz
03.2019 - 03.2021
Sales Associate
Ascena Retail
11.2017 - 04.2019
Teacher's Assistant
Laurelton Academy
07.2017 - 03.2018
Camp Counselor
Summer Youth Employment Program
07.2016 - 08.2016
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York