Dayvani Blake

• Coordinated staff schedules to optimize workflow and maintain adequate coverage during peak hours.
• Implemented process improvements that enhanced efficiency in inventory management and order fulfillment.
• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Collaborated with upper management to develop strategies that aligned operational goals with company objectives.
• Trained and mentored new employees to maximize team performance.
• Conducted regular team meetings to discuss performance goals and address concerns.

• Prepared and served high-quality coffee beverages to ensure customer satisfaction.
• Operated cash register efficiently, managing transactions accurately and promptly.
• Assisted in training new baristas on beverage preparation and customer service protocols.
• Maintained clean and organized workstations, adhering to health and safety standards.

• Managed front desk operations, ensuring seamless customer interactions and efficient appointment scheduling.
• Handled multi-line phone systems to direct calls and address inquiries promptly and professionally.
• Assisted visitors by providing information on services and directing them to appropriate departments.
• Maintained organized filing systems for client records, enhancing data retrieval efficiency and accuracy.
• Coordinated office supplies inventory, streamlining procurement processes and reducing costs.

Awards and honors

• Honor Roll
• Dean's List
• Award for Outstanding community service

Southern New Hampshire University

• 3.8 GPA
• Criminal Justice Student Activities