MAHREISHA S BREWER
Fort Worth
Summary
My goal is to become associated with the company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. I am resourceful, known for high efficient task completions. Im skilled in team leadership, operational management, and conflict resolution. I excel in communication, adaptability, and problem-solving.
Overview
16
16
years of professional experience
Work History
Shift Manager
Arbys Resturant
Fort Worth
01.2022 - Current
- Supervised daily restaurant operations to ensure staff adherence to quality standards and efficient service.
- Trained and mentored team members on food safety protocols, enhancing overall compliance and performance.
- Monitored daily cash flow and reconciled registers, ensuring compliance with established operational standards and minimizing losses.
- Maintained inventory levels by restocking supplies regularly, contributing to a well-organized and operationally efficient environment.
- Performed daily deposits in accordance with bank policies and procedures.
Customer Support Specialist
Scout and cellar
Farmers Branch
07.2019 - 11.2021
- Resolved customer inquiries efficiently by utilizing CRM systems, enhancing overall customer satisfaction and loyalty.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Researched customer inquiries regarding accounts, transactions, fees and services.
Internet customer service
Dillards Distribution Center
Fort Worth
01.2016 - 07.2018
- Processed online customer orders efficiently, ensuring timely fulfillment and maintaining high accuracy in shipments.
- Managed daily exchange and refund processes, ensuring compliance with company policies and improving customer satisfaction.
- Accurately entered and maintained data for audits, ensuring compliance with quality standards and internal policies.
Office Manager
Children and family Institute
Fort Worth
07.2013 - 01.2016
- Developed and maintained organizational systems for records management, ensuring compliance and easy access to critical information.
- Processed documents using office machines, ensuring accuracy and adherence to organizational standards.
- Developed and maintained referral networks with community agencies, enhancing access to critical resources for families in need.
- Coordinated outreach initiatives to educate families about available services, resulting in increased participation and support engagement.
Customer Service Representative
SPN Communications
Grand Prairie
09.2009 - 03.2013
- Managed high-volume customer interactions, consistently maintaining efficiency and ensuring timely responses to all requests.
- Answered incoming calls from customers related to their accounts.
- Maintained accurate records of customer accounts and transactions.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
Education
Some College (No Degree) - Business
Tarrant County College
Fort Worth, TXSkills
- Communication skills
- Data entry accuracy
- Inventory control
- Customer satisfaction
- Punctual and reliable
- Time management
- Account management
- Typing proficiency
- Data entry
- Problem-solving
- Punctuality and reliability
Timeline
Shift Manager
Arbys Resturant
01.2022 - Current
Customer Support Specialist
Scout and cellar
07.2019 - 11.2021
Internet customer service
Dillards Distribution Center
01.2016 - 07.2018
Office Manager
Children and family Institute
07.2013 - 01.2016
Customer Service Representative
SPN Communications
09.2009 - 03.2013
Some College (No Degree) - Business
Tarrant County College