Zach Huster
Zachhuster@gmail.com
Columbus,OH
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Eligibility Representative
Accredo Health Group
Columbus, OH
12.2018 - 08.2021
- Performs all aspects of electronic claims process and rejection resolution
- Contact benefit providers to gather policy benefits/limitations to ensure services provided will be reimbursable (deductible amounts, co-payments, effective date, levels of care etc.) Handles inbound client calls and written correspondence regarding patient eligibility
- Provides inbound phone call support to appropriate teams giving personal attention to resolution of customer issues
- Negotiate pricing for non-contracted payer and authorize patient services ensuring proper prices is indicated
- Ensures proper billing is executed according to payer and facility contracts
- Use highly developed interpersonal and communication skills to successfully interact with patients, pharma, physicians and payers to complete the verification process.
Pharmacy Technician
Giant Eagle
Columbus, OH
01.2016 - 08.2018
- Accurately prepare and process medications by filling prescriptions and entering data into the system
- Assists Pharmacists with the information required to consult with patients regarding medications or supplies prescribed including dosage, frequency, special requirements, and possible drug interactions
- Quickly and independently prepares billing and problem solving claims
- Supports in counseling patients on prescriptions, answering questions, and troubleshooting problems
- Comply with HIPAA, state, federal, and medical laws
- Directly assisted an average of 75 customers per day
- Exercise scientific and medical knowledge as well as continually learning
- Promote teamwork to assure patients get the best care in the most efficient and pleasant manner.
Retail Customer Service Rep
Micro Center
Columbus, OH
05.2014 - 08.2015
- Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
- Process outgoing merchandise by completing credit and cash transactions
- Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities.
Education
Bachelor of Science - Economics
The Ohio State University
01.2007 - 01.2012
Skills
Proficiency in Microsoft Office
Training and Development
Documentation and paperwork
Resource information
Analytical and Critical Thinking
Computer Skills
Problem-Solving
Written Communication
Flexible and Adaptable
Customer Service
Interests
Meeting new people; sports; fitness; movies; Reddit; Seinfeld; music; learning new things.
Timeline
Eligibility Representative
Accredo Health Group
12.2018 - 08.2021
Pharmacy Technician
Giant Eagle
01.2016 - 08.2018
Retail Customer Service Rep
Micro Center
05.2014 - 08.2015
Bachelor of Science - Economics
The Ohio State University
01.2007 - 01.2012