Joshua Sanders
HOME MORTGAGE UNDERWRITER
Birmingham,AL
Summary
Management position in a striving company. Knowledgeable and dedicated customer service professional with extensive experience in mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative / DISPATCHER
Altec Industries
Birmingham, AL
05.2014 - 11.2021
- Dispatch Technicians to customers locations for service.
- Confirm with customers, supervisors , and Technicians to address questions, problems, or requests for service.
- Create Service Request for our Technicians to apply their time to and to maintain records of service.
- Provide Estimates to customers.
- Provide phone support to the Supervisors by functioning as contact for customers.
- Update and maintain Altec and customers equipment records and Customer Account records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Home Preservation Specialist 2/ Assistant Manager
Wells Fargo Home Mortgage
Homewood, AL
10.2011 - 03.2014
- Responsible for underwriting and adjusting FHA, VA, and Conventional portfolios within company and investor guidelines.
- Analyze credit information.
- Monitored adherence to terms of agreement.
- Correspond with customers.
- Answer customers inquires.
- Verify documents for accurateness.
- Recorded data on status of loans such as loans approved, canceled, or denied using spreadsheet software.
- Assigned and manage daily loan assignments to team members.
- Read daily charts for performance of team.
- Hold meeting with team to inform of Home Preservation Updates.
- Manage and assist teammates by answering inquires and handling escalated calls.
- Assist manager with any and all daily functions.
Home Preservation Specialist/Specialist Mortgage Expert
Wells Fargo Home Mortgage
Homewood, AL
05.2010 - 10.2011
- Responsible for underwriting and adjusting FHA, VA, and Conventional loans within company and investor guidelines.
- Analyze credit information.
- Monitored adherence to terms of agreement.
- Correspond with customers.
- Answer customers inquires.
- Verify documents for accurateness.
- Recorded data on status of loans such as loans approved, canceled, or denied using spreadsheet software.
- Assigned and manage daily loan assignments to team members.
- Answer FHA HAMP inquires by completing assigned "Special Projects".
- Travel to Wells Fargo Home Mortgage sites to train new developing site employees on their everyday job functions and duties.
- Assist and lead teammates by answering inquires and handling escalated calls.
File Manager
Wells Fargo Home Mortgage
Homewood, AL
02.2010 - 05.2010
- Review loan files and organize the documents.
- Validate signatures, notary, and certified copies.
- Review and verify loan status in Fidelity accurately.
- Complete proper steps needed to set up complete loan files.
- Operate BCS setup program and removal program.
- Pull credit report on files.
- Document the loan files in Fidelity with the appropriate codes.
- Closely work with Underwriters to make sure customer information is accurate.
Loan Processor
Wells Fargo Home Mortgage
Homewood, AL
11.2009 - 02.2010
- Refinance Department.
- Verify application information for home mortgage loans.
- Verify application data was complete and meet the guidelines of the company.
- Recommend loans that didn't meet guidelines are denied.
- Call employers to verify accuracy of employment.
- Submit approved mortgages for underwriting approval.
- Recorded data on status of loans such as loans approved, canceled, or denied using Microsoft Office spreadsheet software.
Education
Bachelor of Science - Business Administration
Kentucky Wesleyan College
Skills
Complaint resolution
Account management
Recordkeeping strengths
Timeline
Customer Service Representative / DISPATCHER
Altec Industries
05.2014 - 11.2021
Home Preservation Specialist 2/ Assistant Manager
Wells Fargo Home Mortgage
10.2011 - 03.2014
Home Preservation Specialist/Specialist Mortgage Expert
Wells Fargo Home Mortgage
05.2010 - 10.2011
File Manager
Wells Fargo Home Mortgage
02.2010 - 05.2010
Loan Processor
Wells Fargo Home Mortgage
11.2009 - 02.2010
Bachelor of Science - Business Administration
Kentucky Wesleyan College