Thao Nguyen
Dorchester,MA
Summary
Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Astute Claims Analyst with excellent software and Excel skills. Highly effective at collaborating and working with peers, customers and other stakeholders. Known for efficiency and proactive, goal-oriented planning. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
Northampton, MA
02.2022 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Claims Service Analyst
Mercer
Norwood, MA
12.2020 - 04.2021
- Maintained strict confidentiality with all personal data as per company guidelines.
- Identified key areas not performing well and implemented effective, new processes.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained claims data in company systems.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Operations Associate
Public Partnerships, PPL
Medford, MA
10.2019 - 05.2020
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Collected, arranged and input information into database system.
- Provided reporting for weekly forecast analysis and ad-hoc reporting in support of decision-making.
Customer Service Representative
Dynalist
Remote
05.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer tickets promptly to avoid long wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback through online forum and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Workshop Engineer
Scott's Electronics
Salem, NH
03.2018 - 01.2019
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Reviewed and checked technical drawings by architectural technicians, CAD technicians and drafters.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Prepared remedial action plans for problematic processes and assets.
- Drafted and captured technical schematics for use in project planning and execution.
- Oversaw layout, routing and integration of technical and electrical components.
- Responded to technical concerns quickly and effectively devised solutions.
- Collaborated with on-site directors, operations managers and supervisors on engineering projects.
- Supervised a dozen employees throughout design and execution of cable assembly projects.
Driver
Uber, Lyft
Lawrence, MA
01.2017 - 02.2018
- Delivered patrons to destinations in a timely manner.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Insurance Agent Assistant
Alliance Insurance
Boston, MA
06.2015 - 08.2016
- Researched and resolved areas of concern for potential and existing clients.
- Served as point-of-contact for potential and existing car, home, and life insurance customers.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
Bachelor of Science - Business Management
Cambridge College
Cambridge, MA05.2019
Skills
- Proficient in Microsoft Office
- Merchandising and Display
- Productivity and Time Management
- Reliable and Responsible
- Inventory Recordkeeping
- Product Tagging and Categorization
- Data Entry and Database Skills
- Strong Attention to Detail
- Proficient in Microsoft Office
- Safety Procedures
- Reports and Spreadsheets Generation
- Organization and Categorization
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Associate
Amazon
02.2022 - Current
Claims Service Analyst
Mercer
12.2020 - 04.2021
Operations Associate
Public Partnerships, PPL
10.2019 - 05.2020
Customer Service Representative
Dynalist
05.2019 - 01.2020
Workshop Engineer
Scott's Electronics
03.2018 - 01.2019
Driver
Uber, Lyft
01.2017 - 02.2018
Insurance Agent Assistant
Alliance Insurance
06.2015 - 08.2016
Bachelor of Science - Business Management
Cambridge College