Jafar Taylor
Gary,IN
Summary
Resourceful Warehouse Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon
Crown Point, IN
08.2020 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Picked and packed order items.
Customer Service Representative
Lowes Home Improvment
Merrillville, IN
01.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Cashier Assistant
Wendys Restaurant
Merrillville, IN
12.2018 - 12.2019
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
Merrillville High School
Merrillville, IN06.2020
Skills
- Payment Processing
- Strong Attention to Detail
- Cleaning and Sanitizing
- Data Entry and Database Skills
- Stocking and Replenishing
- Data Entry
- Customer Relationships
- Merchandising and Display
- Proficient in Microsoft Office
- Product Packaging
- Order Fulfillment
- Microsoft Office
- Problem Solving
Hobbies
I like playing video games , going to the gym and hanging out with my friends
Timeline
Warehouse Associate
Amazon
08.2020 - Current
Customer Service Representative
Lowes Home Improvment
01.2020 - 07.2022
Cashier Assistant
Wendys Restaurant
12.2018 - 12.2019
High School Diploma -
Merrillville High School