Colette Roberts
Server
Whitmore Lake,MI
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Teacher’s Assistant
Washtenaw Intermediate School District, High Point and Red Oak
Ann Arbor, MI
10.2017 - Current
- Reliable Experience with handling money
- Passionate about special education, committed to social justice and equity, helps assist in toileting, feeding, behavioral intervention, consistency with IEP goals, and medical needs of students with disabilities
- Helps to create and implement behavior plans for students with behavioral challenges
- Helps young adults to become independent in the community
- Has worked remotely using Google Classroom and Zoom to support students
- Works with other staff to brainstorm and find ways to help students communicate and become more independent
- Works as a team to make sure all students are safe and successful all throughout the day using strategies implemented across the school and district.
Server
Paesano
Ann Arbor, MI
08.2017 - 01.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained a positive attitude and excellent customer service during busy hours in the restaurant.
Waiter/Hostess/Bartender/Singer
Black Bart’s Steakhouse
Flagstaff, AZ
08.2013 - 07.2017
- Waits tables and responds to all customer needs and wants promptly and with a smile! Job requires fast pace and energy with constant positivity and a good attitude.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared specialty desserts for customers for special occasions.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
Education
Music Therapy Certification - Music Therapy
St. Mary-of-the-Woods College
Terre Haute, IN 09.2019 - Current
Bachelor of Arts - Vocal Performance
Northern Arizona University
Flagstaff, AZ 08.2011 - 05.2015
High School Diploma -
Green Valley High School
Henderson, NV 09.2007 - 06.2011
Skills
Menu memorization
High-volume dining
Order accuracy
Team Player
Positive and Friendly Service
Timeline
Music Therapy Certification - Music Therapy
St. Mary-of-the-Woods College
09.2019 - Current
Teacher’s Assistant
Washtenaw Intermediate School District, High Point and Red Oak
10.2017 - Current
Server
Paesano
08.2017 - 01.2018
Waiter/Hostess/Bartender/Singer
Black Bart’s Steakhouse
08.2013 - 07.2017
Bachelor of Arts - Vocal Performance
Northern Arizona University
08.2011 - 05.2015
High School Diploma -
Green Valley High School
09.2007 - 06.2011