Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Freeze

Mount Pleasant,MI

Summary

Hard-working, forward-thinking training leader with a solid background in customer service for both retail and in the food industry. Focused on contributing and completing daily tasks to help with the teams’ success and growth. Excelled in a fast-paced working environment being able to meet store and customer satisfaction effectively. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Head Cashier

Menards
04.2021 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Crew Trainer

McDonald’s
08.2014 - 04.2020
  • Trained crew on how to do their job correctly and effectively
  • Trained crew on all proper safe procedures including food safety
  • Took orders and processed payments by operating touch screen terminals
  • Delivered fast and friendly service throughout the day.

Sales Associate

Spirit Halloween
09.2017 - 11.2017
  • Had knowledge of the products that were sold and answered any and all questions customers had about them
  • Worked the fitting room and cash registers meeting every expectation that was demanded of me
  • Stayed busy during slow periods organizing products, helping customers, and stocking the floor.

Education

No Degree - Radiography

Mid Michigan Community College
Harrison, MI

High school Diploma -

Mount Pleasant senior High School
05.2014

Skills

  • Worked with customers handling complaints and questions
  • Customer relations
  • Task prioritization
  • Skill building
  • Cash register operation
  • Leadership skills
  • Loss Prevention
  • Training and Coaching
  • Payment Processing
  • Refunds and Exchanges
  • Cashier Training
  • Team Leadership

Timeline

Head Cashier

Menards
04.2021 - Current

Sales Associate

Spirit Halloween
09.2017 - 11.2017

Crew Trainer

McDonald’s
08.2014 - 04.2020

No Degree - Radiography

Mid Michigan Community College

High school Diploma -

Mount Pleasant senior High School

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Benjamin Freeze