Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lori Wennerstrom

Castle Rock,Colorado

Summary

Versatile and results-driven Technical Support Specialist with extensive experience in customer service, IT support, and project management. Proven ability to quickly adapt to new technologies and environments, with expertise in troubleshooting software and hardware issues across multiple operating systems. I seek to leverage my technical skills, customer service background, and problem-solving abilities to contribute effectively to a forward-thinking team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front end associate/ Customer Support

Walmart
Colorado
12.2024 - Current
  • Check out customers
  • Help customers use self check out
  • Maintain register

Technical Support Specialist

CompuCom
Kentucky
02.2022 - 03.2024
  • Resolved 85% of customer inquiries within 24 hours, significantly improving customer satisfaction
  • Diagnosed and addressed hardware and software issues for a diverse user base, enhancing overall system performance
  • Implemented a new remote support process, reducing average resolution time by 15%
  • Utilized ticketing systems (Zendesk, Jira) and CRM software to manage and track customer issues efficiently
  • Provided training and guidance on hardware and software setup, increasing user technical proficiency

Experience in User-Centered Design & Operations

Yin and Yang Boutique & Massage
Colorado
11.2007 - Current
  • Has led design and usability studies to enhance product development, improving efficiency by 70%
  • Applied Human Factors expertise to product design, resulting in a 60% increase in usability and safety
  • Collaborated with cross-functional teams to integrate design considerations into system development, boosting efficiency by 60%
  • Streamlined administrative tasks and customer service processes, achieving a 70% satisfaction rate

Operations and Security Experience

Domino's
Colorado
12.2021 - 01.2022
  • Managed daily operations, optimizing processes and achieving a 75% productivity rate
  • Led a team of employees, enhancing performance by 55% through effective management and motivation
  • Reduced operational expenses by 35% by carefully monitoring food and labor costs

Operations and Security Experience

Ronin Asset Protection
Denver
10.2020 - 12.2020
  • Ensured safety and security through effective patrolling and access control
  • Responded to security incidents and collaborated with law enforcement, implementing crisis management protocols

Experience in Client-Focused Services & Spa Operations

Littleton Massage and Sports Recovery
Colorado
10.2018 - 10.2020
  • Achieved an 80% satisfaction rate by providing diverse massage modalities tailored to individual client needs
  • Maintained high service standards, exceeding client expectations by 85%

Experience in Client-Focused Services & Spa Operations

Antoine Du Chez Salons & Day
Colorado
07.2018 - 12.2018
  • Delivered personalized massage experiences and collaborated with management to uphold service excellence

Experience in Client-Focused Services & Spa Operations

Massage Green Spa
Colorado
02.2015 - 01.2018
  • Supported spa operations and staff, ensuring high service standards and efficient daily management

Experience in Client-Focused Services & Spa Operations

Massage Heights
Colorado
12.2014 - 02.2015
  • Provided exceptional customer service and maintained high professional standards in various massage modalities

Education

Certificate - AI

Coursiv
01.2025

Certificates - Computers

LinkedIn Learning
01.2025

Customer User Service Specialist -

ACI Learning
01.2021

Certificates - Medical Massage

Cottonwood School of Massage Therapy
05.1996

High School Diploma -

Smokey Hill High School
05.1993

Skills

  • Hardware and software troubleshooting
  • System maintenance
  • Remote support tools
  • Ticketing systems
  • CRM software
  • Windows 10
  • Windows Server 2019
  • MacOS 1015
  • Linux
  • TCP/IP
  • DNS
  • DHCP
  • VPNs
  • Python
  • Java
  • SQL
  • High-quality support
  • Issue resolution
  • User training
  • Documentation
  • Strong verbal communication
  • Strong written communication
  • Problem-solving

Websites

Certification

  • A+, ACI Learning, 06/30/21
  • Network+, ACI Learning, 05/31/21
  • Security+, ACI Learning, 07/31/21
  • ITIL4, ACI Learning, 04/30/21
  • SQL, LinkedIn Learning, 09/01/24

Timeline

Front end associate/ Customer Support

Walmart
12.2024 - Current

Technical Support Specialist

CompuCom
02.2022 - 03.2024

Operations and Security Experience

Domino's
12.2021 - 01.2022

Operations and Security Experience

Ronin Asset Protection
10.2020 - 12.2020

Experience in Client-Focused Services & Spa Operations

Littleton Massage and Sports Recovery
10.2018 - 10.2020

Experience in Client-Focused Services & Spa Operations

Antoine Du Chez Salons & Day
07.2018 - 12.2018

Experience in Client-Focused Services & Spa Operations

Massage Green Spa
02.2015 - 01.2018

Experience in Client-Focused Services & Spa Operations

Massage Heights
12.2014 - 02.2015

Experience in User-Centered Design & Operations

Yin and Yang Boutique & Massage
11.2007 - Current

Certificate - AI

Coursiv

Certificates - Computers

LinkedIn Learning

Customer User Service Specialist -

ACI Learning

Certificates - Medical Massage

Cottonwood School of Massage Therapy

High School Diploma -

Smokey Hill High School
  • A+, ACI Learning, 06/30/21
  • Network+, ACI Learning, 05/31/21
  • Security+, ACI Learning, 07/31/21
  • ITIL4, ACI Learning, 04/30/21
  • SQL, LinkedIn Learning, 09/01/24

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Lori Wennerstrom