Raquel Teixeira
Brockton,MA
Summary
Dedicated healthcare professional with proven expertise in compassionate caregiving and client support, honed at Brockton Neighborhood Health Center. Excelled in maintaining patient confidentiality and safety, while adeptly managing administrative tasks. Demonstrated ability to improve patient wellness through effective behavior redirection and direct patient care, ensuring high levels of client satisfaction and trust.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Direct Support Professional
May Institute
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Medical Secretary
Brockton Neighborhood Health Center
Brockton, MA
01.2020 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
Education
Medical Billing And Coding -
Careerstep
3300 N. Triumph Blvd, Suite 100 Lehi, UT 84043Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Client documentation
- Health and safety requirements
- Direct Patient Care
- Appointment Scheduling
- Patient Care
Certification
Medical billing and coding
Languages
Portuguese, Spanish, cape verdian kriolo
Elementary
Timeline
Medical Secretary
Brockton Neighborhood Health Center
01.2020 - Current
Direct Support Professional
May Institute
Medical Billing And Coding -
Careerstep