Stephanie Shemanski
Sherman Oaks,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Sales Manager, Training and Education Lead
The Higher Path Collective
Sherman Oaks, CA
11.2019 - Current
- Trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Developed and implemented comprehensive salesperson training program
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 30people, stepping in to support employees and deliver smooth sales processes for clients.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Training Manager, Floor Lead
Public School 818
Sherman Oaks , CA
02.2015 - 03.2020
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Maintained store appearance, cleanliness and organization.
Training Manager, Floor Lead, Lead Server
Cafe O Lounge
Burbank, CA
05.2011 - 02.2015
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Skills
- Training Program Modification
- Training Needs Analysis
- Training Budgets
- Training Manual Creation
- Personal Development Sessions
- Training Solutions Development
- Training Program Assessment
- Management Staff Collaboration
Timeline
Sales Manager, Training and Education Lead
The Higher Path Collective
11.2019 - Current
Training Manager, Floor Lead
Public School 818
02.2015 - 03.2020
Training Manager, Floor Lead, Lead Server
Cafe O Lounge
05.2011 - 02.2015