Jordan Yates
West Des Moines,IA
Summary
Dynamic Service Manager with a proven track record at HyVee, excelling in customer service management and team leadership. Skilled in problem-solving and employee training, I transformed customer complaints into opportunities for loyalty, enhancing service quality and operational efficiency. Committed to maintaining high standards and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Service Manager
HyVee
West Des Moines, IA
05.2022 - 05.2026
- Assisted in managing daily service operations to ensure customer satisfaction.
- Supported team in resolving customer inquiries and issues efficiently.
- Learned and utilized service management software to track service requests.
- Collaborated with staff to maintain quality standards and improve service delivery.
- Participated in training sessions to enhance product knowledge and service skills.
- Observed and documented service processes for continuous improvement opportunities.
- Provided feedback on customer experiences to enhance service strategies.
- Engaged with customers to gather insights for improving overall service quality.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Sheet Metal Worker
Waldinger Corporation
West Des Moines, IA
03.2021 - 12.2023
- Fabricated and assembled sheet metal components according to specifications.
- Operated machinery including shears, brakes, and plasma cutters for precision work.
- Interpreted blueprints and technical drawings to execute production tasks accurately.
- Conducted quality inspections on finished products to ensure compliance with standards.
- Collaborated with team members to streamline workflow and improve efficiency on projects.
- Maintained tools and equipment to ensure optimal performance and safety standards.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Fastened joints and seams together to assemble components into sheet metal products.
- Improved project efficiency by accurately measuring, cutting, and assembling sheet metal components.
- Enhanced workplace safety through proper use of tools and equipment during fabrication tasks.
Education
High School Diploma -
Urbandale High School
Urbandale, IASkills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Employee training and development
Customer service management
Workplace safety
Employee supervision
Timeline
Service Manager
HyVee
05.2022 - 05.2026
Sheet Metal Worker
Waldinger Corporation
03.2021 - 12.2023
High School Diploma -
Urbandale High School