Monica Williams
Florence ,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Verizon
08.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Representative
Blue Cross And Blue Shield
01.2020 - 08.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
Education
High School Diploma -
Florence High School
Florence, ALSkills
- Problem Resolution
- Credit adjustments
- Customer Relationship Management (CRM)
- Call Documentation
- Sales and Upselling
- Call Metrics
- Clerical Support
Timeline
Customer Service Representative
Verizon
08.2022 - Current
Call Center Representative
Blue Cross And Blue Shield
01.2020 - 08.2022
High School Diploma -
Florence High School