Maira Gonzalez
Houston,TX
Summary
Resourceful with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Agent
Veritas Equity Management
Pasadena, TX
08.2023 - 05.2024
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Contacted and followed up with tenants on renewal notices.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Worked with Resman program
Painter Laborer
BrandSafway
Channelview, TX
11.2022 - 03.2023
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Applied primers or sealers to prepare new surfaces for finish coats.
Painter Laborer
WCR Energy Services
Baytown, TX
07.2022 - 09.2022
- Used brushes, spray guns and paint rollers to paint exterior surfaces.
- Sanded, stripped, brushed and power washed surfaces to clean and smooth, ensuring adherence of paint and primer.
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
Painter Helper
Brock Group
Baytown, TX
02.2022 - 08.2022
- Loaded sandblasting equipment with abrasives and attached nozzles to hoses to admit compressed air and activate jets
- Prioritized safety and wore personal protective equipment when handling hazardous materials including noxious, silica and mineral dust
- Used sandpaper to scrape walls and other surfaces to remove old paint
- Applied primers or sealers to prepare new surfaces for finish coats
- Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper
Office Assistant
Aama
Houston, TX
08.2019 - 06.2020
- Answered phone calls and welcomed visitors to office
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Operated photocopiers and scanners, facsimile machines and personal computers
- Delivered messages and ran errands.
Customer Service Representative
Captain Bennys
Houston, TX
09.2019 - 03.2020
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals
- Informed customers about billing procedures, processed payments and provided payment option
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Education
High School Diploma -
George I Sanchez Charter School
Houston, TXSkills
- Credit card payment processing
- Sales expertise
- Multitasking and Prioritization
- Data Entry and Maintenance
- Translation and Interpretation Services
- Paint Mixing
- Power and Hand Tools
- Fair housing policies
- Leasing 101
Certification
- ARSC Basic Orientation Plus
- Confined Space Certification
- TWIC Card
- Leasing 101
Timeline
Leasing Agent
Veritas Equity Management
08.2023 - 05.2024
Painter Laborer
BrandSafway
11.2022 - 03.2023
Painter Laborer
WCR Energy Services
07.2022 - 09.2022
Painter Helper
Brock Group
02.2022 - 08.2022
Customer Service Representative
Captain Bennys
09.2019 - 03.2020
Office Assistant
Aama
08.2019 - 06.2020
High School Diploma -
George I Sanchez Charter School
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