Summary
Overview
Work History
Education
Skills
Languages
References:
Timeline
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Berenice Ibuado

Arvada,Colorado

Summary

Driven custome care specialist providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Avenue5
Denver, CO
08.2024 - Current
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Helped the assistant manager with account payable and created new vendors in Yardi for refunds or to pay invoices.
  • Developed marketing strategies aimed at increasing leasing activity within the community.

Customer Service Representative

Denver Water Bureau
Denver, CO
08.2022 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Leveraged multilingual skills to review, record and organize written data from variety of sources.

Leasing Consultant

Greystar Property Management
Thornton, CO
08.2019 - 07.2022
  • Detailed application requirements and answered questions from prospective tenants.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Conducted background checks on applicants.
  • Contacted and followed up with tenants on renewal notices.

Education

Certificate - Real Estate

Colorado Real Estate
Denver, CO
06-2024

High School Diploma -

Arvada West High School
Arvada, CO
2015

Skills

  • Customer Service
  • Team leadership
  • Strong communication skills
  • Excels in fast paced environment
  • Prospective lead follow-up
  • Telephone etiquette
  • Training and mentoring
  • Microsoft Office
  • Conflict mediation
  • Customer relations
  • Payment processing
  • Call Center Operations
  • High-energy attitude
  • Credit card payment processing
  • Inbound and Outbound Calling

Languages

English

Spanish

References:

Available upon request

Timeline

Leasing Consultant

Avenue5
08.2024 - Current

Customer Service Representative

Denver Water Bureau
08.2022 - 12.2023

Leasing Consultant

Greystar Property Management
08.2019 - 07.2022

Certificate - Real Estate

Colorado Real Estate

High School Diploma -

Arvada West High School

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Berenice Ibuado