Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Claudia Gonzalez

Hialeah,FL

Summary

Patient professional, talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in Microsoft Office software.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Pet Supermarket
Sunrise, FL
11.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Partner Sales Manager

Artemisia Estates
Miami, FL
07.2022 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.

Store assistant manager

Pet Supermarket
Hialeah, FL
08.2019 - 11.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

No Degree - Computer Information Systems

Miami Dade College
Miami, FL

High School Diploma -

Morton West
Berwyn
06.2015

Skills

  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Clerical Support
  • Interpretation and Translation Services
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Dispute Resolution
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Call Documentation
  • Cash Register Operations
  • Selling Skills
  • Building Customer Trust and Loyalty

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Agent

Pet Supermarket
11.2022 - Current

Partner Sales Manager

Artemisia Estates
07.2022 - Current

Store assistant manager

Pet Supermarket
08.2019 - 11.2022

No Degree - Computer Information Systems

Miami Dade College

High School Diploma -

Morton West

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Claudia Gonzalez