Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Kathy Lund

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Realtor Sales Associate

Integrity First Realty
Bonita, CA
07.2007 - Current
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Increased home sales through persuasion, negotiation and closing prowess.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in [Location] metro area.
  • Retained team clients through effective sales and satisfaction management strategies.

Customer Service Representative

AT&T Communications
Chula Vista, CA
05.2000 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Surpassed sales goals through implementation of effective marketing strategies.

Education

California Real Estate License School - California Real Estate School

Allied Real Estate Schools
Orange County, Ca
05.2004

Skills

  • Attention to Detail
  • Property Research
  • Sales Promotion
  • Negotiation Management
  • Contract Preparation
  • Leads Prospecting
  • Open House Management
  • Market Tracking and Research
  • Purchase Agreement Writing
  • Closings Coordination
  • Verbal and Written Communication
  • Property Development
  • Property Rental and Leasing

Accomplishments

Successfully Achieved Presidents Club 16 years from 2004 - 2021 by effectively assisting my customers resolve complex order issues resulting in sales success in the end. This was an annual event awarded by AT&T for top performers. I was awarded for achieving top 1% in the entire organization. This event was a huge accomplishment as it took an entire year to achieve an award of this magnitude. To accept this type of award by the company you had to be in compliance with all business code of conduct and you had to have a clean attendance. They would send us on extravagant trips where they would lay out the red carpet. It was awarded to only the top performers of the entire organization. This award was truly an honor to achieve and accept.


Certification

I obtain a real estate license from 2004 - current

Awarded for top performer AT&T sales and service 2004, 2005, 2006, 2008, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017. 2018, 2019, 2020, and 2021.

Awarded Winners Circle

Awarded Employee Of The Year 2014

Council Culture Committee nominee-Awarded for fund raising and community service 2018, 2019, and 2020

Awarded for TOP wireless sales entire organization exceeding 1000% in sales volume 2018, 2019, 2020, 2021


Timeline

Realtor Sales Associate

Integrity First Realty
07.2007 - Current

Customer Service Representative

AT&T Communications
05.2000 - Current

California Real Estate License School - California Real Estate School

Allied Real Estate Schools

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Kathy Lund