Nancy Zajdel-Zink
Lackawanna,NY
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Administrative Aide, EMS
Erie County Health Department
Buffalo, New York
02.2006 - Current
- Maintains all data regarding EMS training including sponsorship agreements, schedules, applications.
- Evaluates success of EMS courses and recommends improvements to upper management to enhance success of courses
- Prepares instructor payroll and resolves any discrepancies
- Prepares invoices and submits vouchers for EMS courses
- Monitors certifications required for instructors
- Liaison with NYS Department of Health regarding EMS training requirements
- Coordinates assignments of instructors for EMS courses
- Composes correspondence as needed to NYS.
- Assists accounting to prepare for annual budget
- Prepares submits course sponsorship agreements to NYS
- Supervises lower-level staff assignments
- Trained and mentored new instructors
- Supports instructors through courses
Suite Administrator/Hostess
Delaware North (Key Bank Center)
Buffalo, New York
09.2005 - 08.2017
- Main contact for suite holders Input orders into computer system to prepare report for chef
- Reconcile discrepancies for suite holders accounts
- Type spread sheets
- Prepare information for servers on event day
- Welcome guests to the fine dining club
- Seat customers
- Reconcile any guest discrepancies
Senior Clerk Stenographer
Erie County Department Of Health
Buffalo, New York
02.2006 - 11.2012
- Scheduled patient appointments
- File patient labs and scan results
- Prepared patient charts ensuring all labs and scan results were in patient charts for medical staff
- Produced written transcripts weekly meetings
- Prepare letters to patients regarding appointments
Medical Office Assistant/Billing Specialist
Dr. Naren And Sarita Kansal
West Seneca , New York
10.2004 - 09.2005
- Documented vital signs and health history for patients in clinic ts.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared billing information to be uploaded to insurance companies
- Reconcile any billing discrepancies with either patients or insurance companies
Library Student Assistant
Erie Community College
Orchard Park, New York
09.2003 - 08.2004
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Answered general questions in person or by phone
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using library computer system.
- Organized returned books and materials and assisted with shelving.
Credit Manager
P.M. Refining
Alden, New York
01.1989 - 10.1990
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Compiled data critical to analysis of annual bad debt.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Indirect Underwriter
Empire Of America
Williamsville, New York
07.1987 - 04.1988
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Interfaced with automobile dealers to maintained an accurate and consistent flow of information
Account Secretary/Credit Administrator/Account Manager
Chrysler First Diversified Credit Corp.
Amherst, New York
01.1982 - 07.1987
- Originally hired as Account Secretary. Based on outstanding performance, promoted to Credit Administrator and ultimately Account Manager
- Maintained and serviced client portfolios.
- Approved credit line requests for dealer's credit body
- Represented Chrysler First at client shows and visited clients in order to promote wholesale floorplanning business
Education
Associate of Science -
Erie Community College
Orchard Park, NYSkills
- Strong Organizational Skills
- Professional and Courteous
- Task Prioritization
- Multitasking and Time Management
- Judgment and Decision Making
- Decision Making
- Meticulous Attention to Detail
- Staff Orientation and Training
- Fast Learner
Certification
- NYS Certified EMT
- IS-100
- IS-700
- Industrial Truck Driving Permit
Timeline
Administrative Aide, EMS
Erie County Health Department
02.2006 - Current
Senior Clerk Stenographer
Erie County Department Of Health
02.2006 - 11.2012
Suite Administrator/Hostess
Delaware North (Key Bank Center)
09.2005 - 08.2017
Medical Office Assistant/Billing Specialist
Dr. Naren And Sarita Kansal
10.2004 - 09.2005
Library Student Assistant
Erie Community College
09.2003 - 08.2004
Credit Manager
P.M. Refining
01.1989 - 10.1990
Indirect Underwriter
Empire Of America
07.1987 - 04.1988
Account Secretary/Credit Administrator/Account Manager
Chrysler First Diversified Credit Corp.
01.1982 - 07.1987
Associate of Science -
Erie Community College