Darla Rodriguez
Hollywood,FL
Summary
Organizational Psychologist graduated from Universidad Católica de Santiago de Guayaquil with a Master Degree in Human Resources Management., from EUDE Business School with Universidad Rey Juan Carlos - Spain. More than 15 years of experience in Human Resourses, especialized on recruiting, selection, training and human development.
Overview
22
22
years of professional experience
Work History
Sales Associate - Handbags
Macy´s Pembroke Lakes Mall
01.2025 - Current
- Improving Customer experience by offering and advises of their products and credit card.
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency for customers.
- Collaborated with team members to achieve sales goals, contributing to a dynamic and motivated work environment.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and retention through professional communication skills.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Head of Talent and Culture
Semvra Ecuador S.A.
01.2024 - 01.2025
- I Plan and manage Human Resources Processes.
- Developed and implemented talent acquisition strategies aligned with organizational goals.
- Conducted comprehensive employee assessments to identify development needs and drive performance improvement.
- Collaborated with leadership to design and execute training programs enhancing workforce skills.
- Analyzed employee feedback data to inform talent management decisions and initiatives.
- Facilitated succession planning processes ensuring alignment with future company needs.
- Streamlined onboarding processes, improving new hire integration into company culture.
Human Development Coordinator
Corporación Lanec S.A.
01.2022 - 01.2024
- Plan and coordinate training and human development activities.
- Coordinated project timelines and deliverables to ensure on-time completion of development initiatives.
- Developed and maintained relationships with stakeholders to facilitate effective communication and collaboration.
- Implemented process improvements that enhanced operational efficiency across multiple departments.
- Managed budgets and resource allocation for various development projects, ensuring fiscal responsibility.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Conducted training sessions for staff on new systems and processes to improve overall productivity.
- Evaluated project outcomes and provided recommendations for future enhancements based on feedback analysis.
- Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
- Served as primary contact for external inquiries from donors or prospective partners, providing timely and accurate information about the organization.
HR Consultant / Human Resources Chief
HR Consulting (5entidos Terapia Organizacional / Leon Becerra Hospital (BSPI)
01.2020 - 01.2022
- Elaboration and management for clientes. Plan all the HR Process.
- Conducted comprehensive employee assessments to identify areas for development.
- Facilitated training programs to improve staff performance and engagement.
- Streamlined recruitment processes, reducing time-to-fill positions significantly.
- Analyzed employee feedback data to drive strategic HR improvements.
Strategic Partner, leading Human Resources processes for retail and distribution center.
Almacenes De Prati S.A.
01.2013 - 01.2020
- Selection Chief & Human Development Coordinator.
- Analyzed market trends to identify new partnership opportunities and optimize collaboration strategies.
- Led cross-functional teams to execute partnership initiatives, ensuring alignment with organizational goals.
- Implemented performance metrics to evaluate partnership success and drive continuous improvement initiatives.
- Fostered strong relationships with stakeholders, facilitating communication and collaboration across departments.
- Conducted regular assessments of partnership effectiveness, recommending adjustments to improve outcomes.
- Coordinated training sessions for staff on best practices in partner engagement and relationship management.
- Developed long-term relationships with key partners for sustainable revenue growth and market expansion.
- Identified synergies between partner offerings and company products or services to create compelling value propositions for customers.
HR Consultant
Deloitte - The Edge
01.2007 - 01.2013
- Developed and implemented HR policies to enhance organizational culture and employee engagement.
- Conducted comprehensive training programs to improve employee performance and compliance with regulations.
- Streamlined recruitment processes, reducing time-to-hire and improving candidate experience.
- Facilitated conflict resolution strategies, fostering a collaborative workplace environment.
- Mentored junior HR staff, enhancing team capabilities in policy execution and employee relations.
- Collaborated with leadership to align HR strategies with business objectives, driving organizational success.
- Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
- Coordinated internal promotions processes allowing career advancement opportunities within the organization.
Implementing the Manufacturing Project and Manufacturing Project VPO with the other departments of the factory.
Compañía Cervecera AmBev Ecuador
01.2004 - 01.2007
- Developed and implemented HR policies to enhance organizational culture and employee engagement.
- Conducted comprehensive training programs to improve employee performance and compliance with regulations.
- Streamlined recruitment processes, reducing time-to-hire and improving candidate experience.
- Facilitated conflict resolution strategies, fostering a collaborative workplace environment.
- Mentored junior HR staff, enhancing team capabilities in policy execution and employee relations.
- Collaborated with leadership to align HR strategies with business objectives, driving organizational success.
- Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
- Coordinated internal promotions processes allowing career advancement opportunities within the organization.
Education
Master - HR Management
Universidad Rey Juan Carlos
Spain01.2018
Systemic Coach -
ICF
More Global México01.2016
Organizational Psychology -
Universidad Católica de Santiago de Guayaquil
Ecuador01.2004
Skills
LEADERSHIP
ANALYTICAL
DISCIPLINED
PROJECT CONFIDENCE
PROACTIVE
TEAMWORK
EMPHATIC
Academic Training
- Master in HR Management, 2018, Universidad Rey Juan Carlos - Spain
- Organizational Psychology, 2004, Universidad Católica de Santiago de Guayaquil - Ecuador
- Systemic Coach - ICF, 2016, Systemic Coach certified by ICF - More Global México
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate - Handbags
Macy´s Pembroke Lakes Mall
01.2025 - Current
Head of Talent and Culture
Semvra Ecuador S.A.
01.2024 - 01.2025
Human Development Coordinator
Corporación Lanec S.A.
01.2022 - 01.2024
HR Consultant / Human Resources Chief
HR Consulting (5entidos Terapia Organizacional / Leon Becerra Hospital (BSPI)
01.2020 - 01.2022
Strategic Partner, leading Human Resources processes for retail and distribution center.
Almacenes De Prati S.A.
01.2013 - 01.2020
HR Consultant
Deloitte - The Edge
01.2007 - 01.2013
Implementing the Manufacturing Project and Manufacturing Project VPO with the other departments of the factory.
Compañía Cervecera AmBev Ecuador
01.2004 - 01.2007
Systemic Coach -
ICF
Organizational Psychology -
Universidad Católica de Santiago de Guayaquil
Master - HR Management
Universidad Rey Juan Carlos