Photography
Michael LaBrake
Philadelphia,PA
Summary
Proven Night Auditor at LaQuinta Inn & Suites, adept in balancing transactions and demonstrating a strong work ethic. Excelled in multitasking and problem-solving, significantly enhancing operational efficiency at the Department of Social Services. Skilled in front desk operations and generating reports, consistently meeting strict deadlines and improving client satisfaction.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
15
15
years of professional experience
Work History
Night Auditor
LaQuinta Inn & Suits
04.2010 - 11.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Medicaid Representative
Department of Social Services
05.2000 - 06.2005
- Managed a high volume of case files, prioritizing tasks effectively to meet strict deadlines consistently.
- Coordinated effectively with other departments and agencies for seamless delivery of services to Medicaid recipients.
- Conducted thorough reviews of eligibility documentation, maintaining compliance with state and federal guidelines.
- Improved member satisfaction by responding promptly and professionally to Medicaid inquiries.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
- Contributed to process improvement initiatives within the department, resulting in enhanced operational efficiency.
Education
No Degree - Comparative Literature
Sunny Plattsburgh
Plattsburgh, NY08-2012
No Degree - Liberal Arts
Sunny Canton
Canton, NY05-1993
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Punctual and dependable
- Balancing transactions
Interests
Timeline
Night Auditor
LaQuinta Inn & Suits
04.2010 - 11.2014
Medicaid Representative
Department of Social Services
05.2000 - 06.2005
No Degree - Comparative Literature
Sunny Plattsburgh
No Degree - Liberal Arts
Sunny Canton
Similar Profiles
Ross AlvarezRoss Alvarez
Front Desk Night Auditor at LaQuinta Inn & SuitsFront Desk Night Auditor at LaQuinta Inn & Suits
TYLER HALTERMANTYLER HALTERMAN
Front Desk Associate at LaQuinta Inn & SuitsFront Desk Associate at LaQuinta Inn & Suits
Kaila McCreadyKaila McCready
Front Desk Supervisor at LaQuinta Inn & SuitsFront Desk Supervisor at LaQuinta Inn & Suits
Alexis AllenAlexis Allen
Front Desk Manager at LaQuinta Inn & SuitsFront Desk Manager at LaQuinta Inn & Suits
Edwin CintronEdwin Cintron
Event Technician at Mid Atlantic Event GroupEvent Technician at Mid Atlantic Event Group