CATERRIA HOLLIDAY
JACKSONVILLE,USA
Summary
IT Project Manager with 7 years of extensive expertise in leading complex IT projects and enhancing operational efficiency. Successfully managed cross-functional teams, streamlined project management processes, and implemented data-driven strategies for optimal resource allocation. Passionate about leveraging innovative solutions to drive impactful results and continuous improvement.
Overview
13
13
years of professional experience
Work History
IT PROJECT MANAGER
Crowley
01.2023 - Current
- Develop project plans in Smartsheet, defining objectives and performance metrics
- Achieved timely project completions
- Create LinkedIn learning paths for new hires and former PMs, enhancing skill sets
- Improved onboarding efficiency
- Lead Oracle Expenses Project, ensuring successful implementation
- Enhanced financial tracking
- Manage Oracle PPM Project, coordinating resources and timelines
- Streamlined project management processes
- Outline work plans and resources for Smartsheets FileNet decommissioning
- Ensured smooth transition and reduced downtime
- Orchestrate cross-functional teams to execute complex IT projects, fostering synergy and leveraging diverse skill sets for optimal results
- Conduct in-depth analysis of project metrics, identifying trends and implementing data-driven strategies to optimize resource allocation and timelines
- Coordinated inter-departmental communication, ensuring timely project updates and alignment
- Maintained project schedules by managing deadlines and optimizing workflows
- Collected project requirements and organized detailed reports for management
- Led Scrum activities including sprint planning, daily stand-ups, and retrospectives
- Managed product backlog and supported monthly sprint releases using Agile methodology
- Facilitated effective communication among staff and leadership, reducing missed deadlines significantly
PROJECT MANAGER
Tata consultant
12.2020 - 11.2022
DOCUMENT ADMINISTRATOR PM
Bank of America
Jacksonville, Fl
10.2018 - 12.2020
- Supported LoanIQ Application and other related applications, ensuring seamless data integration
- Corrected and analyzed boarding elements and booked deals to Loan IQ, enhancing data accuracy
- Collaborated with Scrum team to test and certify features before production deployment
- Mapped and improved business and operational processes, recommending actionable improvements
- Spearheading innovative projects, driving team collaboration, and delivering impactful solutions that consistently exceed client expectations
- Optimized LoanIQ Application integration, streamlining data flow and enhancing system efficiency for improved loan processing and management
- Processed commercial loans for Middle Market, Business Banking, and Small Business customers, ensuring accuracy and compliance
- Provided system support on LoanIQ, enhancing operational efficiency and reducing errors
- Developed and initiated projects, managed costs, and monitored performance, resulting in measurable improvements
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and collaborating with senior leaders
- Fostered relationships with vendors, promoting positive working relationships and improving service delivery
LOAN ADMINISTRATION PM
Bank of America
09.2017 - 10.2018
SR LOAN PROCESSOR
Carrington Mortgage
05.2015 - 07.2017
- Processed FHA, VA, and Conventional loans ensuring compliance with investor guidelines
- Recognized as Employee of the Month for exceptional performance
- Achieved top producer status in volume and production
- Reviewed and calculated qualifying income from personal and complex business tax returns
- Ensured file completeness and accuracy, analyzing property valuations, assets, and credit reports
- Processed merchant and dealer loans, analyzing applications, credit reports, and tax returns
- Streamlined financial processes, reducing operational costs and enhancing customer satisfaction at Springleaf Financial
- Implemented data-driven strategies for improved decision-making
- Pioneered new financial product offerings at Springleaf, expanding market reach
- Developed creative solutions to complex financial challenges, driving business growth
- Conducted in-depth financial analyses, identifying key trends and opportunities
- Utilized advanced modeling techniques to optimize portfolio performance at Springleaf Financial
- Processed FHA, VA, and conventional loans per guidelines, managing a pipeline of 50 loans consistently
- Reviewed loan documentation and sales contracts, ensuring compliance and accuracy
- Ordered appraisals, title commitments, and insurance, scheduling timely closings
- Assisted the Operational Manager in resolving complex issues, enhancing team efficiency
- Updated loan status to Loan Officers and borrowers, maintaining clear communication
- Conducted daily audits and monthly reviews, enhancing team quality assurance and compliance
- Resolved escalated emails and calls, improving customer satisfaction and retention
- Supported manager in weekly meetings, providing updates and training within the department
- Boosted customer satisfaction and referral sources through post-equipment placement initiatives
- Verified account holders' employment and addresses through skip tracing, ensuring accuracy
- Prepared documentation per guidelines, determining appropriate actions for account management
SENIOR LOAN PROCESSOR
Springleaf Financial
Jacksonville, Nc
09.2013 - 03.2015
MORTGAGE PROCESSOR
PHH Mortgage
Jacksonville, Fl
08.2011 - 02.2013
ACCOUNT SERVICE REP II
ADT
Jacksonville, Fl
06.2011 - 08.2012
Education
ASANA PROJECT MANAGEMENT CERTIFICATION -
Pathstreams (FAMU)
04.2022
High school -
Sandalwood high school
06.2010
Timeline
IT PROJECT MANAGER
Crowley
01.2023 - Current
PROJECT MANAGER
Tata consultant
12.2020 - 11.2022
DOCUMENT ADMINISTRATOR PM
Bank of America
10.2018 - 12.2020
LOAN ADMINISTRATION PM
Bank of America
09.2017 - 10.2018
SR LOAN PROCESSOR
Carrington Mortgage
05.2015 - 07.2017
SENIOR LOAN PROCESSOR
Springleaf Financial
09.2013 - 03.2015
MORTGAGE PROCESSOR
PHH Mortgage
08.2011 - 02.2013
ACCOUNT SERVICE REP II
ADT
06.2011 - 08.2012
ASANA PROJECT MANAGEMENT CERTIFICATION -
Pathstreams (FAMU)
High school -
Sandalwood high school