Janice Hughes
Human Resource Generalist Sr.
Milton,FL
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Human Resources Generalist Sr./Payroll Administrator
Amentum
Milton , FL
2018.06 - Current
- Liaised between multiple business divisions to improve communications.
- Oversaw hiring, staffing, and labor law compliance.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Updated HR database with new employee information, changes in benefits and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Provide weekly overtime reports to upper management.
- Plan, prepare, and coordinate all travel arrangements.
- Analyze, and organize office operations and procedures such as timecards, expense reports, filing and internal correspondence.
Traffic Operations Center Floor Manager
Iteris
Fairfax, VA
2017.03 - 2017.10
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Provide overall direction to the Operations Control Room and ensuring that all mission-critical logistics, manning, and equipment is provided and maintained.
- Acts as the primary point of contact, on-site, for the client.
- Reviews applicant resumes, conduct interviews, hiring and advancement of employees.
- Administrative functions, including invoice processing,liaison between the client and corporate management, payroll processing, personnel performance reviews and conflict resolution.
- Write and maintain technical documents, including but not limited to TOC manuals, standard operation procedures and TOC website content.
- Serve as a subject matter expert for the client and corporate on the TOC control room operation, freeway incident management, operations statistic analysis, and field maintenance practices.
RTMC Manager
TransCore
Pensacola, FL
2011.01 - 2017.03
- Personnel/HR issues including, hiring process, training, performance reviews, conflict resolution, and disciplinary action.
- Leads and manage the RTMC Supervisors and Operators.
- Ensures that all RTMC Operations performance is based on the PPM, SOG, and FDOT requirements.
- Tracking of performance measures for the TMC response areas and implementation of lessons learned.
- Ensures that all ITS devices are monitored and any failures reported in a timely manner.
- Maintain and updates all monthly, quarterly and annual performance reports.
- Inter-agency communication, pertaining to Incident Management, construction, and public information.
- Tracking and dispatching of Road Rangers to disabled vehicles, construction work and emergency incidents.
TMC Supervisor/ITS Maintenance Coordinator
Florida Turnpike Enterprise
Pompano Beach, FL
2001.10 - 2009.09
- Provided guidance to management regarding project bids for onsite improvements.
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Organized ongoing maintenance schedules to boost system performance.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
- Supervision of the TMC staff, incident management, and training of employees.
- Assisted the ITS maintenance staff in maintaining and the testing of all devices in the field.
- Prepared and distributed weekly construction updates through constant communication with construction managers and public information office.
Education
Bachelor of Science - Business Management/ HR Management
Devry/Keller University
2014.01 - 2016.06
Master of Science - Human Resources Management
Devry/ Keller University
2018.03 - 2021.09
Timeline
Human Resources Generalist Sr./Payroll Administrator
Amentum
2018.06 - Current
Master of Science - Human Resources Management
Devry/ Keller University
2018.03 - 2021.09
Traffic Operations Center Floor Manager
Iteris
2017.03 - 2017.10
Bachelor of Science - Business Management/ HR Management
Devry/Keller University
2014.01 - 2016.06
RTMC Manager
TransCore
2011.01 - 2017.03
TMC Supervisor/ITS Maintenance Coordinator
Florida Turnpike Enterprise
2001.10 - 2009.09