Michelle Heinrich

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Fostered friendly, warm and exceptional customer experience.
• Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
• Handled busy schedules and stayed on top of key deadlines.
• Advised clients on proper home-care regimens.

Answer incoming calls to schedule conferences and to place participants in existing calls

Establish conferences on appropriate bridges in conjunction with recordings, in-conference media and recordings

Host conferences along with scripting and editing recordings