Kyle Harding
Store Manager
Bel Air,MD
Summary
Accomplished Retail Sales Manager offering over 5 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established clothing retailers. Positive team manager with record of high employee retention rates.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager/Sales Manager
Journeys
Bel Air, MD
06.2018 - Current
- Run store to its best efficiency, making schedules, handling money, training new employees, stock room management, provide excellent customer service
Shift Manager
Starbucks
Belair, US
04.2016 - Current
- Provide a smile with good customer service
- Operate Espresso machine with safety and accuracy
- Help train new employees.Adhered to recipe and presentation standards for specialty coffee drinks
- Resolved customer disputes with tact and professionalism
- Updated menu with daily offerings and specials, using personalized artistic touches
- Correctly followed all health, safety and sanitation guidelines
- Greeted and connected with every customer, recommending drinks and pastries
- Running shifts, dishing out breaks, money handling, store inventory, making proper calls
- Server
Red Lobster
Belair, US
04.2014 - 03.2016
- Waited tables
- Provided quick and pleasant service to all customer
- Was able to up sale wine, more expensive foods, and other items to increase the check
- Stocked anything that was running low
- Helped prepare food in mornings when opening.
Fry cook Griller
Fry
Belair, US
04.2013 - 02.2014
- Operated hot grill and grease friars
- Worked with hot food at sandwich station
- Stocked food items from truck into freezer
- Closing tasks, cleaning store, cleaning down grills, etc.
Stocker
Redners Warehouse
Forest Hill, MD
08.2012 - 02.2013
- Stocked shelves
- Organized Pallets
- Moved and broke down pallets
- Removed incoming shipments off of truck
- Set up Displays.Greeted all customers
- Safely operated manual and electric pallet jacks.
Education
High School Diploma -
C.Milton Wright
Bel Air, MD 08.2010 - 05.2014
Skills
Inventory management Safety-consciousMultitasking Customer-service focusedSalesSchedulingMerchandisingRetail ManagementTeam BuildingManagementRetail salesCustomer service
Training and mentoring
Shrink reduction
Promotions and specials
Timeline
Store Manager/Sales Manager
Journeys
06.2018 - Current
Shift Manager
Starbucks
04.2016 - Current
Red Lobster
04.2014 - 03.2016
Fry cook Griller
Fry
04.2013 - 02.2014
Stocker
Redners Warehouse
08.2012 - 02.2013
High School Diploma -
C.Milton Wright
08.2010 - 05.2014