Jaxson Thompson
Raccoon,KY
Summary
Dedicated and results-driven Store Manager with a proven track record of growth, having progressed from Sales Associate to leadership within the same company. Known for delivering exceptional customer service, driving sales, and fostering high-performing teams. Experienced in supervising staff, recruiting, and maintaining efficient daily operations including inventory control, financial management, and cashiering. Equipped with a broad range of hands-on and technical skills including basic mechanical knowledge, landscaping, handyman experience, and security awareness. Strong communicator and team leader with expertise in Microsoft Office, business analysis, and health coaching. Adept at adapting to challenges, managing time effectively, and solving problems with a practical, instruction-based approach.
Overview
5
5
years of professional experience
Work History
Store Manager/Sales Manager
GNC- General Nutrition Centers
Pikeville, KY
10.2022 - Current
- Coordinated maintenance and repair activities to enhance overall store operational efficiency.
- Evaluated operational challenges and communicated precise requirements to maintenance vendors, facilitating efficient service execution.
- Identified and resolved system problems through immediate repairs, ensuring enhanced performance and reliability.
- Assessed and fine-tuned display shelves and wall fixtures, ensuring peak performance and visual appeal.
- Executed detailed inspections and replaced non-functional light bulbs in display cases and backroom areas to maintain operational efficiency.
- Conducted thorough assessments and implemented solutions for slow drain issues, ensuring efficient operation of breakroom and restroom facilities.
- Inspected and realigned doors and cabinets to achieve optimal visual and functional integrity.
- Conducted maintenance tasks by repainting scuffed walls and patching small holes, ensuring a well-kept environment.
- Coordinated efforts for the installation of ceiling and floor tiles, focusing on elevating environmental quality and adhering to safety regulations.
- Identified and rectified signage deficiencies by effectively repairing or replacing safety decals.
- Executed systematic resets of tripped breakers and power strips, ensuring uninterrupted power supply and operational reliability.
- Conducted extensive cleaning procedures on fan coils and filters, contributing to improved air quality and increased durability of equipment.
- Assessed and fine-tuned drawer and cabinet rail systems to ensure peak performance and reliability.
- Analyzed customer requirements to provide personalized product recommendations, thereby improving client engagement and satisfaction.
- Facilitated team cohesion and motivation by actively supporting GNC's mission and values.
- Implemented strategies to foster a high-performance sales environment, consistently achieving personal targets and empowering sales associates through skill development initiatives.
- Enhanced team performance through regular feedback to store associates, fostering improved work effectiveness. Drove team development by implementing targeted recruitment and hiring practices. Advanced performance management initiatives that significantly improved overall store outcomes.
- Identified and evaluated product trends while facilitating training sessions to improve associates' proficiency in product knowledge.
- Achieved improved operational efficiency by effectively managing opening and closing procedures for retail facility. Enhanced accuracy in cash handling and inventory processes. Streamlined deposit processes by following GNC guidelines.
- Executed inventory management by coordinating the ordering of merchandise and supplies to adhere to GNC standards.
- Implemented and maintained verification protocols for all merchandise arrivals, enhancing inventory integrity at store facilities.
- Supervised and implemented omni-channel order processing procedures, maintaining strict alignment with established company standards.
- Analyzed and shared store communications, focusing on product information and promotional advertising strategies.
- Monitored project milestones and executed corrective actions to maintain schedule adherence.
- Engaged with loss prevention to reinforce compliance measures aligned with GNC's operational policies and procedures.
- Created and launched diverse marketing collateral, integrating digital assets and physical signage to support promotional initiatives.
- Orchestrated design and promotional efforts to improve employee interaction and create a conducive educational setting.
- Designed and implemented an effective product development framework to optimize sales performance.
Sales Associate
GNC - General Nutrition Centers
Pikeville, KY
06.2022 - 10.2022
- Leveraged comprehensive product knowledge to guide customers in selecting optimal solutions that meet their requirements.
- Developed and executed sales initiatives to benefit organizational objectives and personal economic stability.
- Focused on continuous improvement to elevate personal sales performance and productivity outcomes.
- Achieved seamless store operations by partnering with management on opening and closing tasks. Streamlined cash handling and inventory processes, ensuring compliance with GNC procedures. Enhanced store aesthetics to attract and retain customers.
- Managed omni-channel order processing, guaranteeing compliance with established company protocols.
- Reviewed and synthesized product information, advertising promotions, and marketing initiatives to ensure alignment with store objectives.
- Achieved comprehensive product knowledge through diligent study of features, advantages, and benefits. Advanced nutritional wellness awareness to foster healthier lifestyle choices.
Security Guard (Unarmed)
East Kentucky Secure
Pikeville, KY
01.2021 - 06.2022
- Analyzed crowd movements and enforced safety measures to safeguard attendees during events.
- Implemented strategies to maintain uninterrupted operations and support team productivity.
- Monitored environments to identify and manage potential sources of disruptive behavior effectively.
- Executed comprehensive logistics management and event arrangements to support operational integrity.
- Executed comprehensive security strategies to ensure safety and protection of individuals and properties.
- Analyzed and assessed threats to establish effective monitoring strategies for risk reduction.
- Monitored environments and coordinated response initiatives to effectively combat harassment.
Education
Associate of Science - Science
Big Sandy Community and Technical College
Pikeville, KY05.2021
High School Diploma -
Belfry High School
South Williamson, KY05.2020
Skills
- Customer service & relationship management
- Strong verbal and written communication
- Sales support & customer engagement
- Cash handling & transaction accuracy (Bank & Safe deposits)
- Computer proficiency & data management (Lifion by ADP, Salesfloor, XeniaPOS, Enspire)
- Organizational & time-management skills
- Leadership support & strategic planning
- Performance evaluation & constructive feedback (KPI’s)
- Security awareness & protocol compliance
- Mechanical inspection & maintenance
- Data analysis & reporting (Microsoft Excel)
- Document creation & collaboration (Microsoft Word)
- Curriculum design & instructional support
- Project scheduling & timeline management
- Team supervision & performance guidance
- Recruitment support & structured interviewing
- Inventory tracking & stock control
- Cross-functional team leadership (Mentoring)
- Physical labor & material handling
- Safe driving & equipment operation
- Basic hand tool proficiency
- Health coaching & nutrition guidance
- Market analysis & business development
- Data analysis & resource optimization
- Budget tracking & financial reporting
- Documentation review & process auditing
- Safety compliance & operational audits
- Field assessments & data collection
- Mechanical evaluation & troubleshooting
- Direct Sales & Sales Negotiation
- Proficient in Math
- Store operations
- Friendly & positive
- Team motivation
- Supply ordering
- Policies & procedures
- Strategic thinker
- Loss prevention
- Payroll management
Languages
English
Accomplishments
At GNC - General Nutrition Center
- In a matter of a few months, I earned a promotion from Part Sales Associate to Store Manager after demonstrating strong sales performance, leadership, and ability to oversee store operations and team development.
- Mentored and developed an associate in sales and customer experience, preparing them to successfully pursue a career in sales.
- Built and coached a high-performing team over several years, achieving #1 district ranking in multiple KPIs through consistent sales growth and strong customer experience performance.
Timeline
Store Manager/Sales Manager
GNC- General Nutrition Centers
10.2022 - Current
Sales Associate
GNC - General Nutrition Centers
06.2022 - 10.2022
Security Guard (Unarmed)
East Kentucky Secure
01.2021 - 06.2022
Associate of Science - Science
Big Sandy Community and Technical College
High School Diploma -
Belfry High School