Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erica Alamanjo

Thousand Oaks,CA

Summary

Proven track record in enhancing customer service at Walmart, adept in problem-solving and fostering teamwork. Demonstrated ability to multitask and adapt, ensuring smooth operations and customer satisfaction. Excelled in organizational skills and effective communication, contributing significantly to team success and operational efficiency.

Overview

5
5
years of professional experience

Work History

Customer Service Desk

Walmart
06.2024 - Current

As a team associate working at the Customer service desk at Walmart, I provide exceptional customer service by addressing inquiries, resolving issues, and processing transactions efficiently. I handled returns, exchanges, refunds, and money services. I have excellent communication skills both verbal and written, and I am able to learn quickly.


Barista

Starbucks
06.2022 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.

Team Member

HMSHost
04.2019 - 03.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Associate of Science - Business Administration

Glendale Community College
Glendale, CA
12.2023

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Multitasking
  • Organizational Skills

Languages

English
Native or Bilingual

Timeline

Customer Service Desk

Walmart
06.2024 - Current

Barista

Starbucks
06.2022 - 02.2023

Team Member

HMSHost
04.2019 - 03.2020

Associate of Science - Business Administration

Glendale Community College
Erica Alamanjo