Sam Trott
Austin,TX
Summary
Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
24
24
years of professional experience
Work History
Service Advisor
Roger Beasley Mazda South
12.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Fleet Service Advisor
FGO Logistics
01.2021 - 12.2023
- Improved fleet efficiency by implementing preventive maintenance schedules and monitoring vehicle performance.
- Enhanced customer satisfaction with timely service delivery and clear communication of repair needs.
- Coordinated repairs for consistent quality, ensuring all vehicles met safety standards and requirements.
- Streamlined inventory management, reducing costs by optimizing parts ordering and storage practices.
- Facilitated smooth workflow among departments by coordinating schedules and allocating necessary resources accordingly.
Service Advisor
Tuffy’s
01.2019 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Customer Service Manager
Corner Store Valero
03.2017 - 01.2019
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Sales Manager
Buzz's Lease Purchase
05.2001 - 02.2017
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Bachelor Of Business Administration - Business Administration
University of Phoenix
02.2010
Skills
- Inventory management
- Process improvement
- Teamwork abilities
- Interpersonal skills
- Customer service
- Multitasking and organization
Timeline
Service Advisor
Roger Beasley Mazda South
12.2023 - Current
Fleet Service Advisor
FGO Logistics
01.2021 - 12.2023
Service Advisor
Tuffy’s
01.2019 - 01.2021
Customer Service Manager
Corner Store Valero
03.2017 - 01.2019
Sales Manager
Buzz's Lease Purchase
05.2001 - 02.2017
Bachelor Of Business Administration - Business Administration
University of Phoenix
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