Jermain Brown
Honolulu,HI
Summary
Seasoned System Administrator with over 15-years of experience in Information Technology. Effective at analyzing issues, developing solutions, and managing escalations for advanced problems. Successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in Microsoft Server environments and well-versed in adapting to the latest technologies.
Overview
21
21
years of professional experience
6
6
Certifications
Work History
Information Systems Technician
United States Army
Honolulu, Hawaii
09.2001 - Current
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Experienced in a variety of systems including Virtualization, Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Server, and other various Microsoft and industry-related products.
- Provided day-to-day system administration and technical support for Active Directory operations, including managing AD OU structure, user and computer accounts, security groups, and Group Policy Objects
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions using the Remedy Ticketing system for future reference and addition to the knowledge base.
- Coached and trained end-users on functions, features, and basic troubleshooting of software such as SharePoint, Microsoft Teams, and Microsoft One-Drive.
Education
Bachelor of Science - Information Technology
American Public University System
Charles Town, WV04.2022
Associate of Applied Science - Applied Technology
Central Texas College
Killeen, TX04.2017
Skills
- Software Management
- Application Configuration
- Hardware Installation
- Virus Protection
- System Administration
- Computer Hardware Knowledge
- VMware and Oracle (VM)
- Information Systems Integration Software
- Technical Support and Assistance
Certification
- CompTIA Security +
- CompTIA Network +
- CompTIA A +
- CompTIA IT Fundamentals
- MTA: Windows Server Administration Fundamentals
- Certified Fiber Optic Technician
Timeline
Information Systems Technician
United States Army
09.2001 - Current
Bachelor of Science - Information Technology
American Public University System
Associate of Applied Science - Applied Technology
Central Texas College
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