Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Christopher G. Smith

Ocala,FL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Quality Control managerOperations ManagerSite LeadTask Order Area ManagerSite Manager

Work Type

Full Time

Location Preference

On-Site
Location: Ocala, FL, US
Open to relocation: Yes

Salary Range

$65000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Summary

Adept at operations management and team leadership, I excelled at Valiant Integrated Services, enhancing compliance and customer service across multiple regions. With 21 years of active duty, I bring a veteran's discipline and strategic perspective, holding a Top Secret/Sensitive Compartmented Information (SCI) clearance. My proactive problem-solving and rigorous internal auditing significantly improved program accountability and efficiency, showcasing a blend of hard and soft skills critical for high-stakes environments. Known for my ability to navigate complex challenges while fostering collaborative team dynamics, I am committed to delivering excellence in every endeavor.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Quality Control manager

Valiant Integrated Services
02.2025 - 01.2026
  • Responsible for implementation of TO Quality Control Plan (QCP).
  • Ensures QCP is reviewed, updated and approved by Government annually or as required.
  • Responsible for Quality Control of translation/ transcription products and interpretation services including the accurate meaning, context and spelling of words, rules of composition and grammar, and pronunciation in both the target and English language.
  • Ensures all service deliverables meet quality standards and performance requirements.
  • Responsible for monitoring key aspects of program and contract management, including subcontractor management, recruiting and staffing, security management, and linguist support processes and procedures to ensure compliance with TO requirements.
  • Responsible for periodic, routine, and scheduled inspections of all aspects of contract performance.
  • Responsible for coordinating with program office staff on identified concerns or issues.
  • Ensures corrective measures eliminate deficiencies and reoccurrence.
  • Recommends process performance improvements.
  • Responsible for timely and accurate reporting on quality.

Operations Manager

Valiant Integrated Services
05.2021 - 01.2025
  • Managed operations for the Defense Language Interpretation Translation Enterprise (DLITE) Contract across Iraq, Syria, Kuwait, Qatar, Jordan, UAE, and KSA.
  • Coordinated travel logistics and maintained accountability for new hires and transient personnel through Valliant's transit hub.
  • Ensured property accountability for the program across all performance locations.
  • Synchronized travel for program personnel using military systems to optimize efficiency across performance locations.
  • Oversaw the tracking of personnel arrivals and departures, ensuring accurate reporting in the Daily Status Report.
  • Organized transportation and logistics for new hires and transient staff transiting through the arrival hub to their duty locations.
  • Maintained personnel accountability as team members moved to assigned work locations, aligning with military requirements.
  • Assisted in personnel assignments to ensure proper placement in accordance with military needs.
  • Managed vacation requests, including departures and returns, to maintain workforce stability.
  • Oversaw and maintained accountability for Government Furnished Equipment (GFE) across the entire program.
  • Supported the submission of travel compliance packages using military systems.
  • Adhered to quality standards and procedures to minimize errors and enhance customer satisfaction.
  • Participated in management review meetings to provide updates on quality control performance and recommend improvements.
  • Enhanced customer satisfaction through diligent final product inspections and strict quality control adherence.
  • Established a system for tracking non-conformances, enabling quick resolution and preventing future issues.

Site Lead

Valiant Integrated Services
Baghdad, Iraq
02.2018 - 05.2021
  • As a site lead, I provided operational, administrative, and management oversight support to all Valiant and subcontractor linguists (Both US and Local National personnel) in my assigned area of operation
  • I as the site lead serve as the primary POC for resolving linguist issues, ensuring accountability, and overseeing accurate input of payroll data by linguist
  • I also identify issues to the Task Order Program Manager (TOPM) that impact staff, linguist, and customers at my assigned site
  • I manage the day-to-day actions to ensure Valiant is providing quality service and support to the customer in my assigned area of operations
  • I communicate any new changes, requirements, concerns, and issues to the Assistant Task Order Program Manager (ATOPM) and TOPM
  • I ensure that all customer requests are forwarded to the leadership (ATOPM/TOPM) and that the customer is maintained aware of request status
  • I conduct daily meetings with the customer to ensure that expectations are properly managed and that all requirements defined by the PWS/SOW are being met
  • I coordinate with the customer to support linguist schedules and travel
  • I ensure that linguist health, morale, and welfare requirements are met, and that linguist adhere to established customer regulations and standards of conduct
  • I ensure that linguists adhere to work schedule and all administrative procedures and Managed administrative tasks for both U.S. and Local National personnel, ensuring seamless operations across Iraq, Kuwait, and four Gulf countries.
  • Processed Fixed Wing flight requests via the Joint Operational Planning and Execution System (JOPES) to ensure timely and efficient travel for Valiant personnel.
  • Served as Site Lead (SL) for the Defense Language Interpretation Translation Enterprise (DLITE) Contract at key locations, including the Baghdad US Embassy Compound, Union III, Baghdad Diplomatic Support Center, Iraq, Bessmaya, and other Gulf countries (Qatar, UAE, Kuwait, Saudi Arabia, Jordan).
  • Implemented quality control measures that significantly minimized errors during installations.
  • Conducted quality control on equipment, adhering to standard procedures to ensure reliability and performance.
  • Reduced downtime through effective quality control oversight, enhancing efficiency and revenue.
  • Company Overview: Site Lead (SL) Defense Language Interpretation Translation Enterprise (DLITE) Contract, Baghdad US Embassy Compound, Union III, Baghdad Diplomatic Support Center, Iraq, Bessmaya, Gulf Countries (Qatar/UAE/Kuwait/Saudi Arabia/Jordan)

Task Order Area Manager

Mission Essential
Kandahar Airfield, Afghanistan
06.2012 - 11.2017
  • Led staff and linguists across Southern, South-Western, and Western Afghanistan as Task Order Area Manager (TOAM) for the DLITE Contract at Kandahar Airfield.
  • Managed day-to-day operations, ensuring the administration, safety, health, and welfare of all linguistic support services for U.S. military and coalition forces.
  • Oversaw personnel accountability, time sheet submissions, and equipment management using proprietary databases.
  • Ensured employee retention and boosted morale within the assigned area while maintaining updated accountability records.
  • Coordinated with military POCs to reconcile linguist rosters and educate them on the INSCOM Linguist Program.
  • Maintained and accounted for all Government Furnished Equipment (GFE) and Contractor Furnished Equipment (CFE).
  • Reported significant events directly to the Senior TOAM and Program Manager, ensuring timely communication.
  • Ensured compliance with Policy, SOPs, and General Order #1 for US Hire (USH) linguists, including monitoring timesheets and performance counseling records.
  • Promoted retention efforts and supported the well-being of linguists throughout the region.
  • Directed the technical and professional training of new staff and linguists, traveling within Afghanistan to support operations.
  • Participated in Lean Six Sigma projects to achieve cost savings and enhance process quality.
  • Led continuous improvement initiatives using Lean Six Sigma methodologies, resulting in significant process enhancements.
  • Collaborated with supervisors and departments to identify and resolve recurring issues.
  • Maintained detailed records of quality control and product imperfections.
  • Managed operational, administrative, logistics (including linguist billeting, movement, and equipment issue), and personnel oversight for Mission Essential (ME) linguist support operations across Kabul Base Cluster, Helmand Province, Herat, and Kandahar Airfield (KAF), Afghanistan, overseeing 200+ personnel.
  • Acted as primary point of contact for both U.S. Hired and Local National Linguists, resolving issues and maintaining accountability in the Personnel Database (SCOPE).
  • Identified and addressed issues affecting assigned sites, linguists, and customers, ensuring seamless operations.
  • Established strong relationships with customers, projecting the desired image and capability of the organization.
  • Provided comprehensive operational, administrative, and management oversight for all linguists within the assigned area.
  • Managed daily actions to ensure delivery of high-quality linguist service support to customers in designated areas.
  • Communicated new requirements, concerns, and issues to the Regional Manager as needed.
  • Ensured all customer requests for additional linguist support were forwarded to the Regional Manager and informed customers to direct requests to the Theater Linguist Office (TLO).
  • Conducted daily customer meetings to manage expectations and ensure contract Performance Work Statement (PWS) requirements were met.
  • Coordinated with customers to support linguist schedules and travel logistics.
  • Ensured linguist health, morale, and welfare requirements were met, and adhered to work schedules and administrative procedures as defined by the customer, while maintaining compliance with customer regulations and conduct standards.
  • Developed and maintained professional relationships with INSCOM Contracting Officers in the theater.
  • Successfully managed the relocation of the ME compound at KAF, including transport and setup of materials, IT resources, conex, and furniture, as well as billeting for support personnel and the turnover of the previous compound to KAF military leadership.
  • Oversaw the establishment and setup of a local national hiring office for interpreter positions at Kandahar Airfield, supporting U.S. Military forces in Southern Afghanistan through recruiting, language testing, medical screenings, CI screenings, and coordination with military units.

Site Manager

Global Linguist Solutions
Baghdad, Iraq
03.2010 - 12.2011
  • Site Manager for Baghdad, Al Asad, Ramadi, International Zone, Tallil, and Kalsu, Iraq
  • Managed over 600 US-hired and local national linguists within my area of responsibility (AOR)
  • Directed the linguist support mission, ensuring full accountability using the GLS Personnel Tracking System (PTS) and Unit Linguist Manager Database (ULMD)
  • Oversaw all aspects of administration, logistics (lodging, transportation), safety, health, and welfare for linguist programs in my AOR
  • Coordinated logistics, billeting, supply, and movement for both assigned and transient personnel to maintain their quality of life
  • Managed ground and air transportation for newly assigned and transient personnel, ensuring proper scheduling and accountability
  • Handled flight movement requests and ensured personnel accountability within the Iraq/Kuwait AOR
  • Processed monthly payroll of approximately $350,000 for local national linguists, ensuring accurate cash payments and monthly reconciliation with the Finance Manager
  • Provided leadership and supervision to the Site Management Team, ensuring access to tools and professional knowledge to fulfill mission objectives
  • Developed and implemented company policies and Standard Operating Procedures (SOPs), ensuring compliance with the US Army Intelligence and Security Command contract

Human Resources Manager/In Country Site Lead

McNeil Technologies, INC.
08.2007 - 01.2010
  • Generated daily and weekly statistical reports to track personnel, positions, vacancies, and clearance statuses.
  • Proposed modifications to the Bi-Annual Personnel Service Review Board (PSRB) for necessary adjustments.
  • Possess expert knowledge in creating, managing, and submitting the Joint Personnel Status Report (JPERSTAT) to the Central Commander daily.

Education

No Degree - General Studies

University of Nebraska
Omaha, NE

No Degree - Communications TV/Radio Productions

Wayne State College
Wayne, NE

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Internal auditing
  • Compliance monitoring
  • Corrective actions
  • Product inspection

Certification

Lean Six Sigma Green Belt

Timeline

Quality Control manager

Valiant Integrated Services
02.2025 - 01.2026

Operations Manager

Valiant Integrated Services
05.2021 - 01.2025

Site Lead

Valiant Integrated Services
02.2018 - 05.2021

Task Order Area Manager

Mission Essential
06.2012 - 11.2017

Site Manager

Global Linguist Solutions
03.2010 - 12.2011

Human Resources Manager/In Country Site Lead

McNeil Technologies, INC.
08.2007 - 01.2010

No Degree - General Studies

University of Nebraska

No Degree - Communications TV/Radio Productions

Wayne State College

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