Milton Lambrano

• Resolved concerns with products or services to help beneficiaries giving accurate information .
• Communicated with management when customer issues escalated and worked to find resolutions.
• Described product highlights and benefits to help guide purchasing decisions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Provide outstanding customer service and support through phone ,and email. Lease application processed using Acimas`s portal, issued credit decisions based on company guidelines , auditing documents and applications requirements using review and analysis skills. Communicated with applicant`s bank to confirm banking information.

• Assisted customers in the new/reorder process, processed orders in a timely manner reducing wait times due to Covid -19
• Develop project concepts and maintain optimal workflow
• Identified customer needs, clarified information, researched every issue and provided solutions increasing customer satisfaction surveys by 90%
• Recommended additional products that may be necessary or available to the customer.

• Solving customer problems with banking products
• Achieving customer satisfaction in 90% according with surveys
• Technical support experience.

• CALL CENTER
• LARO/GNP (NATIONAL GROUP OF PROJECTS

• In charge of the control and monitoring functions of national routes as teleoperator of the company’s call center

• Personnel management, supervision of 32 employees
• Roperties management, responsibility for office management and 42 buildings
• Budget management, fiscal oversight of accounts and annual budget for properties.

• Personnel management, air traffic security, merchandise inventory and warehouse
• Customer Service