Josue Gomez
Montgomery,TX.
Summary
OPERATIONS MANAGER PROFESSIONAL Results-oriented Service Manager offering eight years’ experience in operations. Recognized for spearheading an exceptional commitment to customer service in service center. Proven ability to manage teams, drive revenue and profit, meet or exceed budget, capitalize on sales opportunities, enhance quality and efficiency, and identify and develop key talent. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
Work History
Operations Manager
Dream Hub
Elgin, IL
01.2019 - 03.2022
- Family-owned food service operations, operating in Elgin and West Dundee
- Responsible for revenue, profitability, and service quality
- Supervise 10 employees
- Determine staffing requirements, including interviewing, hiring, and training new employees
- Maintain customer relationships within food hall and events staff
- Managed sales activity and supported sales team in booking events.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Service Manager
McCloud Services
South Elgin, IL
03.2014 - 12.2018
- Family-owned regional pest control company operating in Midwest with over 30 million in annual revenues
- Manages largest, most profitable service center within McCloud footprint with over $5 million in annual revenues
- Responsible for revenue, profitability, and service quality
- Supervise twelve technicians
- Determine staffing requirements, including interviewing, hiring, and training new employees
- Maintain customer relationships
- Manage sales activity and support companywide sales initiative.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Followed up with customers during and after installations to verify satisfaction
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Met with customers to discuss service needs and develop effective and practical solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Guided techs on automotive repair, tool usage and equipment operation
- Set and administered department budgets for expenditures, materials and labor
- Met with customers to discuss service needs and offer available solutions
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
Protection & Safety Officer
Elmhurst Memorial Hospital
Elmhurst, IL
05.2011 - 03.2014
- Conducted investigations, prepared incident reports, and delegated follow-up investigations to officers when necessary
- Responsible for actions of all staff under direct supervision
- Effectively and consistently enforced department policies.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Recommend improvements in security systems and procedures
- Performed risk analyses to identify appropriate security countermeasures
- Conducted security audits to identify vulnerabilities
Unarmed Security Guard
Compact Industries Inc
St. Charles, IL
06.2008 - 05.2011
- Maintained safety of all employees in facility
- Conducted investigations and prepared incident reports and consistently enforced department policies.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols to spot and investigate concerns
- Monitored alarm systems to detect any unauthorized entries into protected areas
- Supported criminal investigations by collaborating fully with local law enforcement representatives
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
- Monitored 10-point security camera system day and night to protect lives and property
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
Car Salesman and Customer Service
Car Outlet
Elgin, IL
01.2008 - 06.2008
- Service and sales representative
- Maintained customer relationships and maintained companywide sales initiatives.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites
- Met customers on lot and in showroom to discuss available vehicles and options
Field Artillery, Field Artillery Technician and decorated Iraq War Veteran
United Stated Marine Corps
Oceanside, CA
08.2003 - 10.2007
- Managed quality control initiatives to eliminate downtime and increase productivity.
- Diagnosed equipment malfunctions by analyzing technical data.
- Utilized safety practices with no complaints or accidents.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Calibrated new and existing equipment for optimal performance.
- Kept detailed records of field measurements and data.
- Constructed field expedient firing aids for infantry weapons
- Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area
- Maintained complete accountability during redeployment of sensitive communication equipment
- Determined elevation and grid azimuths with maps and map overlays
- Communicated over wire and radio and identified strategic target locations
- Operated self-propelled howitzers and ammunition trucks safely
- Managed receipt, storage and issue of ammunition equipment and processes
- Coordinated and distributed training schedules and filed administrative paperwork
- Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel
- Completed inspections and any basic repair need to uphold strict performance standards
- Assisted with real-time intelligence collection by conducting field reconnaissance operations
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting
- Drove and operated heavy and light wheeled trucks and tracked vehicles
- Maintained fire capability charts and friendly and enemy situation maps
Education
Diploma - Personal Training and Nutrition
National Personal Trainer Institute
2012
High School Diploma - undefined
Elgin High School
2003
Skills
- Strategic Planning & Growth Product Innovation & Testing
- Productivity Optimization Quality Management
- Technical Support & Training Sales Support
- Budgeting/Cost Controls Regulatory Compliance
- New Business Development Customer Service & Satisfaction
- Problem Anticipation and Resolution
- Quality Assurance
- Training Management
- Staff Scheduling
- Customer Service Management
- Assignment Delegation
- Focus and Follow-Through
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Dream Hub
01.2019 - 03.2022
Service Manager
McCloud Services
03.2014 - 12.2018
Protection & Safety Officer
Elmhurst Memorial Hospital
05.2011 - 03.2014
Unarmed Security Guard
Compact Industries Inc
06.2008 - 05.2011
Car Salesman and Customer Service
Car Outlet
01.2008 - 06.2008
Field Artillery, Field Artillery Technician and decorated Iraq War Veteran
United Stated Marine Corps
08.2003 - 10.2007
Diploma - Personal Training and Nutrition
National Personal Trainer Institute
High School Diploma - undefined
Elgin High School
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