SARAH SAGER
San Jose,CA
Summary
MARKETING COMMUNICATIONS SPECIALIST
Customer Service | Public Speaking | Web Design
An aspiring, versatile, and innovative communications professional specializing in web marketing and design. Persuasive
communicator in building long-term customer relationships to ensure optimal performance, meeting organization
objectives, and achieving lucrative results. Outstanding interpersonal communication skills allow for efficient and
effective client relationship management. Expertise in writing and editing. Always looking for ways to save the
organization money and thinking outside the box for a better way. Acknowledged for strategically solving problems,
using balanced judgment on critical projects, and delivering on-time, high-quality work. Adapts easily and is a quick
learner.
Overview
7
7
years of professional experience
Work History
All Ford Parts
01.2021 - Current
- Works in shipping and receiving; logs in shipments and places received stock in inventory
- Performs customer service; interacts with customers by answering phones, addressing all questions, and resolving complaints
- Manages orders; collaborates with customers to finalize order processes and stages them for shipment/delivery
- Instrumental in sending emails and making website changes
- Handles incoming calls and other communications
- Manages, organizes, and maintains the filing system
- Records information as needed
- Greets customers and visitors; frequently helps or directs them to the appropriate department
- Updates paperwork, maintains documents and performs word processing
- Records day-to-day financial transactions and completes the posting process.
Care.com | Pet Care
07.2021 - Current
- Met with pet owners to gather pertinent information and discuss pet care duties
- Provided pets with food and fresh water
- Administered medication to pets according to the instructions provided by pet owners
- Cleaned out litter boxes, cages, and aquariums and changed rodents' bedding
- Exercised pets as needed, which included taking dogs out for regular walks
- Provided regular updates to pet owners, including communicating with them telephonically or via email and sending video clips and photos
- Promptly notified pet owners of pet illnesses or injuries that may occur
- Accompanying pets to the veterinarian for check-ups or vaccinations.
Graduate Assistant
San Jose State University
08.2021 - 06.2022
- Assisted professors and departments with various administrative tasks
- Designed research methodologies or populated literature reviews
- Attended seminars and periodically lectured classes
- Assumed the role of teaching assistant and assisted with teaching material
- Assisted the professor with grading papers
- Conducted building staff meetings.
Parts Driver
Car Quest Auto Parts
07.2020 - 01.2021
- Safely delivered parts to customers as needed
- Picked and staged parts for customer orders
- Picked up returns and cores
- Performed daily collection of credit accounts
Front Desk Assistant
California State University
01.2020 - 05.2020
- Connected with and greeted residents, responded to resident inquiries, registered visitors and guests, checked out equipment, and directed students and visitors to resources
- Carried out tasks related to front desk operations and reviewed and updated team communication
- Answered phones, took messages, shared University information, and maintained a communication log
- Ensured proper use of front desk supplies and reported broken or unreturned equipment to the supervisor.
Sales Associate
Bath and Body Works
01.2019 - 08.2018
- Built a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement
- Assisted with floor set execution, window changes, visual presentation, and marketing placement as needed.
Front Desk Associate
Cloverleaf Family Bowl
06.2017 - 08.2017
- 2019
- Greeted customers, assigned lanes, answered phone calls and helped customers make the most of their visit.
Education
Master of Science Degree - Mass Communications
San Jose State University
Bachelor of Arts Degree - Human Communications
California State University Monterey
Skills
- Multi-media Marketing Process Improvements Strategic Planning Communication Operational Support
- Customer Engagement Organizational Skills Social Media Knowledge Problem Solving Computer-based
- Proficiency Relationship Management Time Management Presentation Skills Creative Design Critical
- Thinking
- Bay TECHNICAL PROFICIENCIES
- Microsoft Office: Word/Excel/PowerPoint/Outlook, Proprietary Software
Timeline
Graduate Assistant
San Jose State University
08.2021 - 06.2022
Care.com | Pet Care
07.2021 - Current
All Ford Parts
01.2021 - Current
Parts Driver
Car Quest Auto Parts
07.2020 - 01.2021
Front Desk Assistant
California State University
01.2020 - 05.2020
Sales Associate
Bath and Body Works
01.2019 - 08.2018
Front Desk Associate
Cloverleaf Family Bowl
06.2017 - 08.2017
Master of Science Degree - Mass Communications
San Jose State University
Bachelor of Arts Degree - Human Communications
California State University Monterey
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