Miguel Coronado
Auto Claim Specialist
Leander,TX
Summary
I am and Ethical Auto Claims Specialist with excellent customer service skills to take on multiple cases while meeting strict deadlines. I possess strong organizational and communication traits that qualifies me for this position. In addition, I am an enthusiastic Claim Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow,excel and embrace change.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
1
1
Language
Work History
Auto Claim Specialist
State Farm
Austin, TX
10.2013 - Current
- Worked as a T2 Claim Specialist successfully evaluating and investigating claims that involved complex handling such as lawsuits and coverage questions.
- Enhanced customer satisfaction by delivering honest advice to policyholders by paying what we owe promptly and efficiently..
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
- Developed team communications and information for meetings.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Home Owner Claims Specialist
State Farm Fire Company
Austin, TX
09.2006 - 10.2013
- Completed Xactimate estimates with photos and narrative reports.
- Conducted full claim investigations and reported updates and legal actions.
- Worked as Complex Specialist dealing with Mortgage Foreclosure claims
- Team Lead while working Hurricane Ike in September 2008
- Modeled exceptional customer service skills and appropriate claim techniques to team members.
- Consistently maintained a healthy inventory
- Followed up with customers on unresolved issues promptly
- Utilized appropriate cost containment techniques to reduce overall claim costs.
Auto Claims Processor
State Farm
Austin, TX
07.2001 - 09.2006
- Documented all findings in concise reports.
- Issued payouts to claimants, insureds, and body shops.
- Coordinated with body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Worked closely with Claim Representatives to maintain optimum levels of communication to effectively and efficiently complete projects.
- Was consistently a top producer in all categories( mail, calendars, estimates, new claims)
Education
Bachelor of Science - Business Management
Park University
Austin, TX 12.2012 - 12.2013
Skills
Insurance regulations knowledge
Claims handling
Damage assessment
Natural disaster experience
Automotive component understanding
Customer service expertise
Claims process explanation
Planning and Coordination
Customer Service
Leadership
Certification
Licensed in All States
Timeline
Auto Claim Specialist
State Farm
10.2013 - Current
Bachelor of Science - Business Management
Park University
12.2012 - 12.2013
Home Owner Claims Specialist
State Farm Fire Company
09.2006 - 10.2013
Licensed in All States
05-2002
Auto Claims Processor
State Farm
07.2001 - 09.2006