Miguel Coronado
Auto Claim Specialist
Leander,TX
Summary
I am and Ethical Auto Claims Specialist with excellent customer service skills to take on multiple cases while meeting strict deadlines. I possess strong organizational and communication traits that qualifies me for this position. In addition, I am an enthusiastic Claim Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow,excel and embrace change.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification
1
1
Language
Work History
Auto Claim Specialist
State Farm
Austin, TX
10.2013 - Current
- Worked as a T2 Claim Specialist successfully evaluating and investigating claims that involved complex handling such as lawsuits and coverage questions.
- Enhanced customer satisfaction by delivering honest advice to policyholders by paying what we owe promptly and efficiently..
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
- Developed team communications and information for meetings.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Home Owner Claims Specialist
State Farm Fire Company
Austin, TX
09.2006 - 10.2013
- Completed Xactimate estimates with photos and narrative reports.
- Conducted full claim investigations and reported updates and legal actions.
- Worked as Complex Specialist dealing with Mortgage Foreclosure claims
- Team Lead while working Hurricane Ike in September 2008
- Modeled exceptional customer service skills and appropriate claim techniques to team members.
- Consistently maintained a healthy inventory
- Followed up with customers on unresolved issues promptly
- Utilized appropriate cost containment techniques to reduce overall claim costs.
Auto Claims Processor
State Farm
Austin, TX
07.2001 - 09.2006
- Documented all findings in concise reports.
- Issued payouts to claimants, insureds, and body shops.
- Coordinated with body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Worked closely with Claim Representatives to maintain optimum levels of communication to effectively and efficiently complete projects.
- Was consistently a top producer in all categories( mail, calendars, estimates, new claims)
Education
Bachelor of Science - Business Management
Park University
Austin, TX 12.2012 - 12.2013
Skills
Insurance regulations knowledge
undefinedCertification
Licensed in All States
Timeline
Auto Claim Specialist
State Farm
10.2013 - Current
Bachelor of Science - Business Management
Park University
12.2012 - 12.2013
Home Owner Claims Specialist
State Farm Fire Company
09.2006 - 10.2013
Licensed in All States
05-2002
Auto Claims Processor
State Farm
07.2001 - 09.2006
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