Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Briceno

Lubbock,TX

Summary

Dynamic Pharmacy Technician with a proven track record at Walmart, enhancing patient care through meticulous prescription management and HIPAA-compliant practices. Excelled in team collaboration and workflow optimization, significantly reducing medication errors. Skilled in insurance billing and drug inventory control, consistently delivering exceptional customer service and operational efficiency. Driven Pharmacy Technician with 6 years 3 months of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Walmart
06.2018 - Current
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Resolved third-party billing, computer system and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Cashier

Home Depot
03.2014 - 09.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Welcomed customers and helped determine their needs.

Team Lead

Smokin' Joes
05.2016 - 01.2018
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Pharmacy Technician Degree - Pharmacy

Virginia College
Lubbock, TX
03-2018

High School Diploma -

Lubbock High School
Lubbock, TX
05-2010

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Patient confidentiality
  • Prescription Filling
  • Supply Restocking
  • HIPAA
  • Drug Inventory Control
  • Stocking shelves

Timeline

Pharmacy Technician

Walmart
06.2018 - Current

Team Lead

Smokin' Joes
05.2016 - 01.2018

Cashier

Home Depot
03.2014 - 09.2018

Pharmacy Technician Degree - Pharmacy

Virginia College

High School Diploma -

Lubbock High School

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Lisa Briceno