JUNIUS STEELE FLEMMING
Colorado Springs,CO
Summary
Customer-oriented Leader and Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Fleetly
06.2024 - Current
- Drove business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Customer acquisition: Ensured all vans were rented at a utilization rate of 90%+
- Customer retention: Built and maintained spectacular relationships with renters to ensure maximum lifetime value from each renter
- Innovation: Developed new pricing strategies for rentals to optimize the relationship between customer lifetime value and profitability
- Management: Managed Fleet of ~120 vans
- Maintenance: Performed light maintenance (headlights, batteries, tires)
- Coordination: For larger maintenance, coordinated and directed 10+ contractors to ensure jobs were done in timely manner
- Fleetly is a Rental Vehicle startup that focuses exclusively on renting cargo vans B2B
Dispatcher
Peak Delivery Services
04.2020 - 04.2021
- Coordinated and communicated fleet of more than 100 drivers
- Wrote policies regarding attendance, performance, delivery rate, interview processes/hiring, etc
- Recruit/hire/train new Delivery Associates
- Communicate with Amazon management to pass information down to drivers
- Run payroll
- Create driver and manager schedules
Carpenter
Giovanni Design
05.2019 - Current
- Painting with rollers and brushes
- Caulking
- Drywall
- Fencing
- Concrete/Finishing
- Epoxy
- Demolition
Operational Leadership/Manager
Peak Delivery Services
04.2020 - 06.2024
- Company Overview: Peak Delivery Services is a decorated Amazon DSP that is in the top 5% of all DSPs in the Amazon Network (3000+ DSPs)
- Responsible for ~$7m gross revenue/year
- Lead team and drive progress
- Create and maintain uplifting, motivating, and fair workplace culture
- Act as Human Resources Department to more than 150 Delivery Associates
- Work diligently to improve employee experience
- Recruit/hire/train new Delivery Associates
- Assist drivers in maintaining appropriate work/life balance
- Create incentive systems to reward Delivery Associates who go above and beyond
- Create policies to change direction and culture at Peak Delivery
- Create weekly schedules for Delivery Associates
- Running Payroll through Paycom
- Help with Dispatching Delivery Associates on road
- Help Coach Delivery Associates on how to improve metrics
- Peak Delivery Services is a decorated Amazon DSP that is in the top 5% of all DSPs in the Amazon Network (3000+ DSPs)
Lead Driver/Delivery Associate
Peak Delivery Services
09.2019 - 04.2020
- Deliver packages for Amazon
- Interact with customers to maintain highest quality experience
Construction/Carpentry/Painter (TEMPORARY)
Rocky Mountain Construction Co.
07.2019 - 09.2019
- Operate backhoe for excavation, loading, grading, demolition
- Operate skid steer for loading, grading
- Painting using rollers and brushes
- Roofing
- Carpentry
- Framing
USAFA Cemetery Caretaker
Dawson Federal
09.2017 - 04.2019
- Operate backhoe to dig graves, fill graves, load dirt/gravel/concrete
- Operate skid steer to complete landscaping projects
- Dug smaller (cremation) graves with shovels
- Coordinated with Mortuary Affairs officer to schedule funerals
- Maintained cleanliness in cemetery yard
- Mow entire cemetery weekly
- Train new/ backup employees on cemetery protocol
- Maintain records of deceased
- Maintain inventory on cemetery materials
- Snow removal
Behavioral Technician
Family Support Center
01.2017 - 09.2017
- Obtained Behavioral Technician Certification
- Worked 1-on-1 with children from ages 3-15
- Provided ABA therapy to children with Autism
Property Management
Haag Management
02.2014 - 12.2016
- Managed variety of employees on a daily basis
- Coordinated team of workers to flip apartments
- Communicated with property manager regarding building and tenant issues
- Complied with confidentiality and privacy protocol regarding tenants
- Delivered 24-hour on-call service for any tenant issues
- Highly trained in painting and cleaning
- Some experience with laying sewage pipe, tree removal, roof re-shingling, tarring roofs, landscaping, bathroom remodeling, building washing, building construction
Intern
East Central Kansas Economic Opportunity Corporation (ECKAN)
01.2015 - 05.2015
- Sat in on client meetings with supervisor to address financial situations
- Complied with confidentiality protocol regarding clients
- Learned basic protocol in dealing with financial assistance clients
- Office work
Lot Wash Crew
Midway Motors
05.2012 - 08.2013
- Highly experienced in dealing with customers
- Experience cleaning and detailing
Education
Bachelor's Degree - Psychology
Emporia State University
Emporia, KS01.2017
Associate's Degree - undefined
Hutchinson Community College
Hutchinson, KS01.2013
High School Diploma - undefined
Pratt High School
Pratt, KS01.2011
Skills
- Multimillion-dollar P&L management
- Sales
- Cost reductions
- Leadership Expertise
- Staff training/development
- Staff motivation
- Interpersonal Skills
- Problem-Solving
- Critical Thinking
- Microsoft Excel
- Microsoft Word
Timeline
General Manager
Fleetly
06.2024 - Current
Dispatcher
Peak Delivery Services
04.2020 - 04.2021
Operational Leadership/Manager
Peak Delivery Services
04.2020 - 06.2024
Lead Driver/Delivery Associate
Peak Delivery Services
09.2019 - 04.2020
Construction/Carpentry/Painter (TEMPORARY)
Rocky Mountain Construction Co.
07.2019 - 09.2019
Carpenter
Giovanni Design
05.2019 - Current
USAFA Cemetery Caretaker
Dawson Federal
09.2017 - 04.2019
Behavioral Technician
Family Support Center
01.2017 - 09.2017
Intern
East Central Kansas Economic Opportunity Corporation (ECKAN)
01.2015 - 05.2015
Property Management
Haag Management
02.2014 - 12.2016
Lot Wash Crew
Midway Motors
05.2012 - 08.2013
Associate's Degree - undefined
Hutchinson Community College
High School Diploma - undefined
Pratt High School
Bachelor's Degree - Psychology
Emporia State University