James Eaton
Peekskill,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Federal Express
2020.08 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Able to work in a fast paced environment with organization in clerical area and maintain proper procedures for couriers equipment.
Assistant Funeral Director
Clark Associates Funeral Home
2004.09 - Current
- Greeted funeral guests and coordinated seating.
- Processed death certificate and other required paperwork.
- Carried out day-day-day maintenance duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
Courier
Federal Express
2010.09 - 2020.08
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Education
High School Diploma -
The Karafin School
Mt, Kisco, N.Y.Skills
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
- Document and Records Management
- Computer Proficiency
Timeline
Customer Service Agent
Federal Express
2020.08 - Current
Courier
Federal Express
2010.09 - 2020.08
Assistant Funeral Director
Clark Associates Funeral Home
2004.09 - Current
High School Diploma -
The Karafin School