Vicky Case
Tacoma,WA
Summary
Highly skilled customer service and office support specialist using many years of experience. Contribute to team success through hard work, attention to detail and excellent organizational skills. Perform assigned duties accurately and efficiently. Motivated to learn and excel in a servicing position to to meet team and personal growth goals.
Overview
4
4
years of professional experience
Work History
Mortgage Servicing Support Specialist
One Washington Financial/WSECU
Olympia, WA
02.2019 - Current
- Support onboarding new mortgage loans using Loan Origination Systems from various report and check lists. Validate loan input for accuracy. Process and post transactions to accounts or GL in operating system (Symitar).
- Process loan payoffs internally or received externally by check or wire. Complete low balance payoffs from reporting. Process payments received by check, wire, ACH or member account.
- Support insurance desk by running reports in FICS of hazard, flood and earthquake policies due bi-monthly and process premium due payments. Review files from external vendor (CenterPoint) and various websites to maintain members files for change and/or compliance.
- Process payoff quote demands as requested and provide wiring instructions.
- Process and prepare mail for various notices, letters, statements and routine mailings. Provide courier duties to support outgoing and incoming mail delivery.
- Maintain 98-100% availability in phone queue, email and chat while performing assigned duties.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Prepare documents for imaging and document custody.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Complete compliance training and classes as assigned.
- Perform other duties as assigned.
Mortgage Servicing Loss Mitigation Officer
Sumbridge LLC – WSECU
Olympia, WA
08.2018 - 02.2019
- Pickup and distribute department mail and documents. Prepare certified mail as requested.
- Returned mail review for updated address or mail address verification letter.
- Receive inbound phone calls for Mortgage Servicing and Loss Mitigation Queues providing servicing related questions to member, borrower sand co-workers.
- Payment processing in Symitar and FICS to include transactions for curtailment, escrow, modification and/or fees when requested by member/borrower, branch or contact center.
- Document scanning and validating
- Noting Akcelerant for any collection calls or transactions.
- Review correct documents for equity and 1st mortgage payoff quotes, fax payoff quote and wiring instructions as requested from escrow companies, banks, attorneys after verifying member signature.
- Pull Deeds of Trust for re-conveyance report (support).
- Verify paperwork for EELOC and CEE to Symitar for accuracy.
- Receive Deed of Trusts for status update in FICS and match to note for filing.
- Maintain filing alphabetically and numerically
- Assist in mass mailings as needed
- Side projects as requested.
Education
No Degree - Bank Teller Training
Clover Park Technical College
Lakewood, WANo Degree - Stocks, Bonds And Mutual Funds
Tacoma Community College
Tacoma, WANo Degree - General Office Services
Pierce College
Puyallup, WAHigh School Diploma -
Curtis Senior High School
University Place, WASkills
- High regards to confidentiality
- Ability to multi-task and prioritize in fast paced environment to meet deadlines
- Problem solve and trouble shoot while paying attention to detail and accuracy
- Reliable and responsible
- FICS Mortgage Servicer
- Symitar
- MortgageBot
- CenterPoint
- Microsoft Office
- 10-Key Typing by touch
Timeline
Mortgage Servicing Support Specialist
One Washington Financial/WSECU
02.2019 - Current
Mortgage Servicing Loss Mitigation Officer
Sumbridge LLC – WSECU
08.2018 - 02.2019
No Degree - Bank Teller Training
Clover Park Technical College
No Degree - Stocks, Bonds And Mutual Funds
Tacoma Community College
No Degree - General Office Services
Pierce College
High School Diploma -
Curtis Senior High School