Victoria O'Neal
Hutchinson,KS
Summary
Knowledgeable Contract Administrator known for exceptional skills in customer relations excellence and database management. Flexible and self-directed promoting well-developed skills in Human Resource supporting systems seeking a permanent remote position.
Overview
26
26
years of professional experience
Work History
MSS CONTRACT ADMINISTRATOR
KROGER ACCOUNTING SERVICES - HUTCHINSON
HUTCHINSON, KS
08.2014 - Current
- Monitors Human Resources union contracts and non-union agreements for correct rates, scales and job codes.
- Coordinates changes to contracts and agreements which occur during contract lifetime.
- Attends meetings as company's contact to review contractual obligations.
- Inputs new information into company's database using Electronic Work Rules (EWR), verifying accuracy and integrity of data prior to uploading.
- Oversees contracts for multiple enterprise divisions using both manual and automated strategies.
Telecommunications Specialist
HUTCHINSON REGIONAL MEDICAL CENTER
HUTCHINSON, KS
06.1994 - 04.2012
- Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Liaised with component vendors to properly operate and maintain telecommunications equipment.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity based on FEMA training.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Responded to service requests during and after business hours.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Managed staff of 12 employees supporting 5000+ individual lines.
- Monitored and initiated responses to emergency medical and environmental situations within the hospital.
Education
Associate of Applied Science - PARALEGAL STUDIES
HUCHINSON COMMUNITY COLLEGE
HUTCHINSON, KS05.2000
Skills
- Records and Database Management
- Workflow Processes
- Verbal and Written Communication
- Correspondence Writing
- Contract Interpretation
- Customer Contract Requirements
- Human Resources Management Software
- Union pay scale contracts and non-union agreements
- Customer relations via all cummunication pathways
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MSS CONTRACT ADMINISTRATOR
KROGER ACCOUNTING SERVICES - HUTCHINSON
08.2014 - Current
Telecommunications Specialist
HUTCHINSON REGIONAL MEDICAL CENTER
06.1994 - 04.2012
Associate of Applied Science - PARALEGAL STUDIES
HUCHINSON COMMUNITY COLLEGE
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