Jong Hun Yi
Cypress,CA
Summary
Motivated Service Worker with extensive experience in delivering satisfaction to customer. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and high volume work.
Overview
13
13
years of professional experience
Work History
General Manager
Goodnews Wireless Inc.
Monterey Park, CA
01.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Optimized customer support by establishing collaborative service environment.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Inspected products and machines to maintain quality and efficiency.
Customer Service Representative
EAPS Solution Inc.
Torrance, CA
09.2010 - 12.2012
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
Shipping and Handling Associate
P.N.S. APPAREL, INC.
Gardena, CA
10.2002 - 08.2004
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Education
Asian Humanities
University of California, Los Angeles
Los Angeles, CAGED -
El Camino College
Torrance, CA08.2006
High School Diploma -
Dublin School
Dublin, NH06.2002
Skills
- Customer Service Management
- Administrative Management
- Quality Assurance
- Supplier Monitoring
- Team Leadership
- Employee Motivation
- Box and Container Packing
- Conflict Resolution
Timeline
General Manager
Goodnews Wireless Inc.
01.2013 - Current
Customer Service Representative
EAPS Solution Inc.
09.2010 - 12.2012
Shipping and Handling Associate
P.N.S. APPAREL, INC.
10.2002 - 08.2004
Asian Humanities
University of California, Los Angeles
GED -
El Camino College
High School Diploma -
Dublin School
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