Gianna Velazquez
Los Angeles,CA
Summary
Experienced with enhancing player experiences and providing meticulous course guidance. Utilizes expertise in club selection and course strategy to support players effectively. Track record of reliable performance and strong team collaboration, ensuring seamless and enjoyable golfing experience.
Overview
5
5
years of professional experience
Work History
Golf Services/ Guest Services
TopGolf
El Segundo, CA
05.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Receptionist/ Front Desk
Goleta Valley Athletic Club
Goleta, CA
06.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
Janitorial
The Shop Automotive
Inglewood, CA
06.2021 - 09.2021
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Maintained a clean, well-functioning building by supervising janitorial staff and overseeing regular cleaning schedules.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
Small Business Owner
CasesByGigi
06.2020 - Current
- Create personalized phone cases and promote them on various social media accounts
Caddie/Food Runner
Topgolf
El Segundo, CA
07.2024 - Current
- Improved guest experience by quickly clearing empty glasses from tables and bar areas during busy periods.
- Facilitated smooth handoffs between shifts by keeping detailed records of outstanding orders or issues needing attention from incoming staff members.
- Maximized efficiency by carrying multiple drink orders at once, reducing wait times for customers.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted with bussing tables and cleaning up spills.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
Communications
Santa Barbara City College
Santa Barbara, CACommunications
Santa Monica College
Santa Monica, CAHigh School -
El Segundo High School
El Segundo, CA06.2024
Skills
- Computer Literacy
- Microsoft Word
- Google Docs
- Powerpoint
- Academic Writing
- Teamwork and collaboration
- Strong work ethic
- Customer service
- Problem-solving
- Flexible schedule
- Cash handling
- Safe food handling
- Cleanliness
- Server support
References
Moe Hadi, The Shop Automotive, 11016 S La Cienega Blvd, Inglewood, CA, 90304, 3107407515
Extracurricular Activities
Red Cross Club, 10/01/22, Present, 12, 1, Participant Hispanic Union Club, 10/01/21, Present, 11, 12, 1, Participant Yearbook Staff, 09/01/21, Present, 11, Social Media Account Manager High School Soccer, 09/01/19, Present, 9, 10, 11, Team Captain, Fall 2021-2022
Skillsacademicachievement
- Computer Literacy, 09/01/19, Present, 9, 10, 11, intermediate, Proficient with Microsoft Word, Google Docs, and Powerpoint.
- Academic Writing, 09/01/18, Present, 8, 9, 10, 11, intermediate
Timeline
Caddie/Food Runner
Topgolf
07.2024 - Current
Receptionist/ Front Desk
Goleta Valley Athletic Club
06.2024 - 07.2024
Golf Services/ Guest Services
TopGolf
05.2022 - Current
Janitorial
The Shop Automotive
06.2021 - 09.2021
Small Business Owner
CasesByGigi
06.2020 - Current
Communications
Santa Barbara City College
Communications
Santa Monica College
High School -
El Segundo High School