Juan Manuel Toro
Boynton Beach,FL
Summary
Experienced sales and design professional with a proven track record of delivering top-notch customer service and effectively managing client relationships. Skilled team collaborator with a results-driven mindset, capable of adapting to dynamic environments. Outgoing and personable, adept at building rapport and trust with potential customers. Demonstrates excellent communication and persuasion skills, understanding the importance of product knowledge and customer service. Committed to providing a positive buying experience and helping customers find the perfect vehicle to meet their needs. Developed customer-focused sales techniques and effective communication strategies in a fast-paced sales environment. Seeking to leverage my skills in relationship-building and problem-solving to transition into a new field.
Dedicated to delivering outstanding customer service and achieving strong results in this new professional challenge.
Design professional with focus on delivering impactful visual solutions and leading creative projects. Proven ability to inspire and manage teams to achieve exceptional results in dynamic environments. Reliable team player with strong communication and problem-solving skills, adapting to evolving project needs seamlessly.
Experienced design professional prepared for leadership roles.
Skilled in visual design, user experience, and project management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and known for creative problem-solving and strategic thinking.
Overview
5
5
years of professional experience
Work History
New Car Sales Consultant
Kia Motors America
Riviera Beach, FL
01.2025 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Responded to customer enquiries via telephone and email.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
New Car Sales Associate
Nissan North America, Inc.
West Palm Beach, FL
11.2024 - 01.2025
- Organized test drives for interested buyers, showcasing vehicle performance capabilities while adhering to safety standards.
- Generated additional revenue streams by upselling accessories, add-ons, maintenance plans, or extended warranties during the sale process.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer''s needs.
- Contributed to positive workplace culture by mentoring new hires and sharing expertise with team members as needed.
- Assisted customers in selecting appropriate warranty packages, maximizing long-term value for their purchase decisions.
Used Car Sales Associate
National Car Store
West Palm Beach, FL
06.2024 - 11.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Boosted sales through effective negotiation skills and personalized recommendations based on customer needs.
- Enhanced buyer experience by offering test drives and facilitating seamless purchase transactions from start to finish.
- Utilized digital marketing strategies to promote available inventory online, reaching a wider audience of potential buyers.
- Organized and executed successful promotional events, attracting more potential buyers to the dealership.
- Contributed to team success by consistently surpassing individual sales targets and contributing towards overall dealership goals.
- Collaborated with service department to address any mechanical issues promptly, ensuring customer satisfaction and maintaining the dealership''s reputation for quality.
- Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Used Car Sales Associate
Keys Motors
West Palm Beach, FL
01.2024 - 06.2024
- Boosted sales through effective negotiation skills and personalized recommendations based on customer needs.
- Maximized profit margins while maintaining fairness in pricing by conducting regular market research and competitive analysis.
- Improved inventory management by implementing efficient tracking methods, ensuring accurate records and streamlined processes.
- Strengthened relationships with lending institutions to offer a broader range of financing options for clients.
- Achieved high levels of customer satisfaction through timely follow-ups and addressing any concerns or issues postsale.
- Contributed to team success by consistently surpassing individual sales targets and contributing towards overall dealership goals.
- Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Used Car Sales Associate
MV Used
01.2023 - 11.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Design Lead
Toro Corredor Peope
09.2019 - 10.2022
- Presented design concepts to stakeholders, effectively communicating rationale behind creative decisions while inviting constructive criticism.
- Managed relationships with external vendors to ensure timely delivery of outsourced design tasks within budget constraints.
- Increased customer satisfaction by incorporating user feedback into iterative design improvements for web and mobile applications.
- Developed comprehensive design guidelines to maintain brand consistency across all digital platforms and marketing materials.
- Delivered high-quality design solutions under tight deadlines, prioritizing projects based on client needs and expectations.
- Supported sales efforts by producing visually compelling presentations, product demos, and collateral materials that showcased key features and benefits.
- Reduced production costs by optimizing design workflows and leveraging reusable assets where appropriate.
- Conducted market research to identify industry trends and inform innovative designs that resonated with target audiences.
Education
Graphic Designer And Marketing - Graphic Design
Javeriana University
Cali, Colombia01-2012
Skills
- Phone etiquette
- Dealership experience
- Telemarketing
- Strong negotiation skills
- Sales presentations
- Sales strategy development
- Cold calling
- Social media promotion
- Client follow-up
- Deal structuring
- Effective closing techniques
- Customer service
- Social media marketing
- Product demonstrations
- Closing deals
- Teamwork and collaboration
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Active listening
- Verbal and written communication
- Detail-oriented
- Flexible hours
- Brain storms
- Adobe suite
- Rendering
- Sketch
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
New Car Sales Consultant
Kia Motors America
01.2025 - Current
New Car Sales Associate
Nissan North America, Inc.
11.2024 - 01.2025
Used Car Sales Associate
National Car Store
06.2024 - 11.2024
Used Car Sales Associate
Keys Motors
01.2024 - 06.2024
Used Car Sales Associate
MV Used
01.2023 - 11.2023
Design Lead
Toro Corredor Peope
09.2019 - 10.2022
Graphic Designer And Marketing - Graphic Design
Javeriana University