Ski Hubbard
Jacksonville,AR
Summary
Enthusiastic Saleswoman knowledgeable about effective sales and customer service strategies. Skilled at utilizing modern marketing methods to drive sales. Collaborative and competitive sales leader focused on results.
Overview
9
9
years of professional experience
Work History
New Car Sales Consultant
Landers Kia
Little Rock, AR
10.2022 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Responded to customer enquiries via telephone and email.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
Center Manager
European Wax Center
North little rock, AR
10.2019 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained financial accuracy by collecting deposits, fees and payments
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Kept accounts in balance and ran daily reports to verify totals
- Greeted 30 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Call Center Representative
Teletech Holdings
Sherwood, AR
08.2017 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Stock Room Associate
Ross Dress for Less
North little rock, AR
07.2015 - 10.2019
- Checked and pulled defective or expired products from shelves
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns
- Interpreted and followed verbal instructions and pull sheets
- Answered customer questions and provided detailed product information
Education
High school diploma -
North little rock High
North little rock05.2014
Skills
- Word processing
- Cash handling
- Time management
- Problem-solving skills
- Sales and marketing
- Communications
- Invoicing and billing
- Sorting and labeling
- Self-motivated
- Training and development
- Business growth and retention
Financing Options
Financing knowledge
Technical Support
Call center operations
Complaint resolution
Customer support
Logging call information
Inbound phone calls
Professional telephone demeanor
Timeline
New Car Sales Consultant
Landers Kia
10.2022 - Current
Center Manager
European Wax Center
10.2019 - 10.2022
Call Center Representative
Teletech Holdings
08.2017 - 10.2019
Stock Room Associate
Ross Dress for Less
07.2015 - 10.2019
High school diploma -
North little rock High